At a Glance
- Tasks: Lead a dynamic catering team and ensure top-notch service during events.
- Company: Join the vibrant Colchester United Catering Department.
- Benefits: Competitive pay, flexible shifts, and a fun work environment.
- Other info: Opportunity to work in a fast-paced, exciting atmosphere.
- Why this job: Create memorable experiences while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.
Key Responsibilities:
- Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
- Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
- Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
- Ensure all catering areas are well-stocked before matches and events to maximise sales.
- Minimise stock wastage through effective ordering and allocation.
- Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
- Coordinate setup for the next event/match, keeping costs low.
- Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
- Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
- Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
- Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
- As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.
Personal Specification:
- Proven experience in successfully leading, managing, and motivating teams.
- Flexibility is key; be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
- Punctuality and impeccable personal presentation are essential.
- Passionate about delivering outstanding customer service and creating memorable experiences.
- Mindful of cost control measures and resource optimisation.
- Strong awareness of Health and Safety practices.
- Excellent communication skills to foster positive relationships with colleagues and customers.
- Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.
Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!
Hours of Work: 40 hours per week
Catering Duty Manager in Colchester employer: MindMatch
Join Colchester United Catering Department as a Catering Duty Manager and be part of a vibrant team dedicated to delivering exceptional service during match days and events. With a strong focus on employee growth, we offer opportunities for professional development in a dynamic environment that values teamwork and customer satisfaction. Enjoy the unique advantage of working in a lively stadium setting, where your contributions directly enhance the experience of our guests.
