At a Glance
- Tasks: Welcome patients, manage appointments, and support clinic operations in a modern healthcare setting.
- Company: Smile & Smile, a progressive independent dental practice in Richmond.
- Benefits: Opportunity for career progression, dynamic work environment, and involvement in marketing initiatives.
- Other info: No dental experience required; we value diverse backgrounds and skills.
- Why this job: Join a growing team and make a real difference in patient care and experience.
- Qualifications: Ideal for graduates or early-career professionals with a passion for operations and customer experience.
The predicted salary is between 30000 - 40000 € per year.
Founded in 2013, Smile & Smile is an established independent dental practice entering an exciting new chapter with the relocation to beautifully designed new premises in Richmond, reflecting a modern and progressive vision for patient care and experience.
We are looking for an ambitious, organised and personable graduate or early-career professional to join us in a varied front-of-house and operations role within a modern healthcare environment. This is not a traditional receptionist position. The role combines:
- Patient experience and front of house
- Clinic operations and administration
- Office coordination
- Marketing and growth support
Responsibilities include:
- Welcoming and looking after patients
- Managing appointments, calls and emails
- Supporting day-to-day clinic operations
- Assisting with invoices, reporting and staff administration
- Supporting social media, reviews and local marketing initiatives
Previous dental experience is not essential. We are particularly interested in candidates from backgrounds such as business, marketing, hospitality, psychology, healthcare or customer experience. We are looking for someone who is warm, professional, organised, proactive and interested in operations, business and growth.
This is an excellent opportunity for someone looking for progression and increasing responsibility within a growing independent practice.
To apply, please send your CV and a short introduction to: info@smileandsmile.co.uk
www.smileandsmile.co.uk
Clinic Operations Patient Experience Coordinator employer: MindMatch
At Smile & Smile, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture in the heart of Richmond. Our commitment to employee growth is evident through our focus on professional development and the opportunity to take on increasing responsibilities within a modern healthcare environment. With a beautifully designed workspace and a team that values collaboration and innovation, we offer a rewarding experience for those looking to make a meaningful impact in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Operations Patient Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the dental and healthcare sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Smile & Smile. Understand their values and patient care approach, so you can show how you fit into their vision during the chat.
✨Tip Number 3
Practice your communication skills! Since this role is all about patient experience, being able to convey warmth and professionalism in your conversations is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining the team.
We think you need these skills to ace Clinic Operations Patient Experience Coordinator
Some tips for your application 🫡
Craft a Personalised CV:Make sure your CV reflects not just your skills but also your personality. Tailor it to highlight experiences that align with the role, especially in patient care and operations.
Write a Compelling Introduction:Your introduction is your chance to shine! Keep it concise but engaging, showcasing your enthusiasm for the role and why you’re a great fit for our team at Smile & Smile.
Show Off Your Organisational Skills:Since this role involves a lot of coordination, make sure to mention any relevant experiences where you’ve successfully managed tasks or projects. We love a proactive approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at MindMatch
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Operations Patient Experience Coordinator. Familiarise yourself with patient care, clinic operations, and how marketing plays a role in enhancing patient experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about patient experience, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully managed customer interactions or resolved conflicts. This will highlight your warm and professional nature, which is exactly what they’re looking for.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the clinic's vision, growth plans, and how they measure patient satisfaction. This not only shows your interest but also helps you gauge if the practice aligns with your career goals.
✨Dress the Part
Even though it’s a modern healthcare environment, first impressions count! Dress smartly and professionally to reflect the clinic's progressive vision. This will help you feel more confident and show that you take the opportunity seriously.
