At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and a fun, rewarding workplace culture.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and excellent communication skills required.
The predicted salary is between 27000 - 27000 € per year.
Hours: Full Time - 40 hours (must be flexible to work Saturdays)
Salary: From £27,000 per annum + Bonus
Location: Carlisle and Dumfries
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Carlisle and Dumfries clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Discounts on other group company products and procedures
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
Patient Advisor in Carlisle employer: MindMatch
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in the vibrant locations of Carlisle and Dumfries. With an industry-leading salary, generous benefits including free laser eye surgery, and a strong focus on employee development, we foster a supportive work culture that prioritises exceptional patient care and professional growth. Join us to be part of a market leader in vision correction surgery, where your contributions directly impact patient journeys and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Carlisle
✨Tip Number 1
Get to know the company inside out! Research Optical Express and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and make them feel at ease. Role-play with a friend or family member to get comfortable with discussing the patient journey and addressing any concerns they might have.
✨Tip Number 3
Be ready to showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the operational responsibilities that come with being a Patient Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Optical Express family. Good luck!
We think you need these skills to ace Patient Advisor in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience:If you've worked in healthcare or high-end retail before, make sure to highlight that experience. We’re looking for candidates who understand the importance of exceptional service and can manage patient journeys smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at MindMatch
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Advisor, excellent communication is key. During the interview, demonstrate your ability to build rapport and maintain confidence with patients. Use examples from your past experiences where you've successfully communicated complex information in a clear and friendly manner.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss specific instances where your organisational skills made a difference in a patient-facing role. This could include managing appointments or ensuring accurate diagnostic scans.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your patient interaction skills. Practice scenarios where you welcome a patient or explain the benefits of a procedure. This will help you feel more confident and show your potential employer that you're ready for the real thing.
