At a Glance
- Tasks: Lead and inspire the store team while driving sales and exceptional customer service.
- Company: Topps Tiles, the UK's number one tile retailer with a community-focused culture.
- Benefits: Competitive salary, sales commission, generous staff discount, and ongoing training.
- Other info: No trade experience needed; full training provided and great career progression opportunities.
- Why this job: Make a real impact in a fast-moving business with exciting future plans.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
30 hours per week including some weekend working Great choice, outstanding value, market leading customer service.
Thats Topps Tiles.
But theres more too: for example, did you know just how ambitious and fast-moving we are as a business?
We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future.
Wed love you to help us make those plans happen.
Topps Tiles is the UKs number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service.
With over 280 stores nationwide and a team of 1,600 dedicated experts, were more than just a business - were a community.
Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do thats the Topps way.
What were looking for As a Deputy Manager, youll be right at the heart of your stores success.
Working closely with the Store Manager, youll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business.
This is your chance to make a real impact.
Youll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related.
Youre a confident communicator, a natural motivator and a trusted partner to customers.
Youve worked in retail, youve led teams, and you can show us where youve smashed sales and profit targets.
What Youll Be Doing Supporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.
Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.
Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.
Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.
Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.
Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.
No Trade Experience?
No Problem.
If youre confident, energetic, customer-focused and up for learning, well provide full training in: Trade and retail product knowledge Consultative selling skills Leadership and team coaching Our Topps Sales Framework Whats In It for You?
Competitive basic salary Sales commission and bonus No evening work Christmas Eve & Boxing Day off Ongoing training, leadership development and real progression opportunities Generous Staff Discount Access to our Benefits platform with a wide range of discounts from 100s of retailers.
If you love talking to people, enjoy selling and feel motivated by results, youll thrive here.
Click Apply today.
The application should only take a few minutes if your CV is ready, and well be in touch ASAP to arrange your chat with the hiring manager Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
Think you know Topps Group?
Think again.
Theres plenty about Topps Group that might surprise you.
Like the fact that you dont need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.
Or the fact that that were Britains largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
Deputy Manager in Bristol employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Bristol
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including MindMatch, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Deputy Manager in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like MindMatch that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at MindMatch will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about MindMatch and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at MindMatch
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at MindMatch, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at MindMatch!
