At a Glance
- Tasks: Lead a team to ensure smooth patient booking and administrative processes.
- Company: Dynamic private healthcare provider in Birmingham.
- Benefits: Competitive salary, career growth, and supportive work environment.
- Other info: Join a collaborative team focused on service excellence.
- Why this job: Make a real difference in patient care while advancing your career.
- Qualifications: Experience in healthcare administration and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Birmingham
Contract Type: Permanent
Salary: £30,000 - £35,000
Start Date: ASAP
About the Role
Our client is seeking an experienced Senior Medical Secretary to lead and coordinate the administrative function across its growing private healthcare services. This is an exciting opportunity for a highly organised and proactive individual to manage a team of Patient Pathway Coordinators, ensuring the smooth delivery of patient booking, pathway management, and administrative processes for both self-pay and insured patients. The successful candidate will play a key role in driving service excellence, supporting operational performance, and enhancing the patient experience.
Key Responsibilities
- Lead, supervise, and support a team of Patient Pathway Coordinators
- Manage administrative workloads and ensure appropriate service cover
- Monitor referrals, inboxes, clinic activity, and booking performance
- Build and manage clinic rotas across private services
- Act as the first point of contact for B2B partners and external agencies
- Coordinate patient journeys from referral through to treatment and follow-up
- Support patient bookings, payments, investigations, results, and correspondence
- Monitor key systems including Semble, IRIS, and Apollo Radiology
- Handle patient queries, concerns, and complaints professionally and efficiently
- Lead staff induction, training, appraisals, and performance management
- Work collaboratively with clinical, operational, IT, finance, and support teams
What We're Looking For
Essential
- Previous experience in a senior medical secretary, healthcare administration, or team leader role
- Strong understanding of private healthcare administrative processes
- Experience managing patient pathways and clinic bookings
- Excellent organisational and workload management skills
- Strong communication skills with the ability to engage confidently with patients, clinicians, and external stakeholders
- Experience using Microsoft Office applications
- Knowledge of healthcare confidentiality and data protection requirements
- Ability to work independently and make decisions in a fast-paced environment
Desirable
- Experience supervising or line managing administrative teams
- Experience using Semble, IRIS, Apollo Radiology, or similar healthcare systems
- NVQ Level 3 in Business Administration, Team Leadership, Customer Care, or equivalent
- Previous experience within private healthcare services
If you are an experienced Medical Secretary or Healthcare Administrator looking to take the next step into a leadership role, we would welcome a confidential discussion.
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