At a Glance
- Tasks: Be the first point of contact for patients and therapists, ensuring smooth experiences.
- Company: Join Mindler, a leading digital mental health provider making therapy accessible to all.
- Benefits: Enjoy a hybrid role with freedom, competitive pay, and growth opportunities.
- Other info: Be part of an exciting growth journey in digital mental health care.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: 5 GCSEs or equivalent, strong communication skills, and customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
About us Mindler is one of Europe's leading digital mental health providers, working to make evidence-based therapy accessible to everyone who needs it. In August 2025, we proudly acquired ieso, a pioneer in delivering online NHS talking therapies across the UK. Ieso holds several NHS contracts across England and Scotland through both typed and video sessions, making it easier for thousands of people to access effective, evidence-based treatment when they need it most. This role sits within the Patient Services team of Ieso, Cambridge - subsidiary to Mindler, meaning you'll be part of a group with a strong track record in innovation, research, and delivering high-quality digital therapy to patients nationwide. What sets us apart is our commitment to putting people at the heart of everything we do. We work with compassion, dignity, and respect – empowering our colleagues to deliver care that makes a real difference.
The role As a Patient Services Coordinator, you'll be the first point of contact for patients and therapists, ensuring a smooth and supportive experience for everyone involved. We are looking for someone with a great telephone manner, a self-starter who can juggle multiple priorities and handle sensitive referrals with speed and accuracy. Your responsibilities might include:
- Processing referrals from the NHS and patients via our bespoke system.
- Answering calls and handling queries from patients, therapists, and the public with empathy and professionalism.
- Managing patient contracts and escalating issues to the Customer Operations Team.
- Liaising with NHS services and building strong working relationships across teams.
- Supporting projects, managing waiting lists, and ensuring service level agreements and KPIs are met.
- Adhering to strict information governance guidelines to maintain confidentiality and trust.
What do you need to have:
- A minimum of 5 GCSEs (A-C) or equivalent.
- Excellent written and verbal communication skills.
- Strong customer service skills with a confident telephone manner.
- Solid IT skills (Word, Excel, Outlook) and keen attention to detail.
- Ability to stay calm under pressure and juggle multiple priorities.
- Previous customer service or patient-facing roles.
- Familiarity with NHS systems or large databases would be beneficial.
What can we offer? If we are a good match for each other - we will offer you a role that gives you a lot of freedom and the chance to join a well-funded company with the ambition to play an important role in the global market of digital mental health care. Since we are just in the beginning of our exciting growth journey with this recent acquisition, you will play an important role in influencing how we work together and how we make the most impact to help our customers. Currently our Patient Services team consists of around 10 people with our office located in Cambridge. This role is hybrid, within a minimum of 2-3 days required on-site. We are looking forward to hearing from you -- Mindler Group is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.
Locations
Patient Services Coordinator in Cambridge, England employer: Mindler
Mindler, a leading digital mental health provider, offers an exceptional work environment in Cambridge where compassion and innovation are at the forefront of our mission. As a Patient Services Coordinator, you will enjoy a supportive culture that values your contributions and provides opportunities for professional growth within a well-funded company poised for significant impact in the digital mental health sector. With a hybrid working model and a small, dedicated team, you'll have the chance to make a real difference while enjoying the flexibility and support needed to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Cambridge, England
✨Tip Number 1
Get to know the company! Before your interview, dive into Mindler's mission and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Patient Services Coordinator, it’s crucial to sound confident and empathetic. Grab a friend and do some mock calls to get comfortable with the kind of queries you might face.
✨Tip Number 3
Show off your multitasking prowess! During the interview, share examples of how you've successfully juggled multiple priorities in past roles. We love hearing about real-life experiences that demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows us that you’re engaged and eager to learn more about how you can contribute to our mission.
We think you need these skills to ace Patient Services Coordinator in Cambridge, England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Services Coordinator role. Highlight your relevant experience in customer service and any familiarity with NHS systems, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Emphasise Empathy and Professionalism:We value compassion and respect in our work. In your application, share examples of how you've handled sensitive situations or provided support to others, as this will resonate with our mission at Mindler.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Mindler
✨Know the Company Inside Out
Before your interview, take some time to research Mindler and Ieso. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that prioritises compassion and quality care.
✨Showcase Your Communication Skills
As a Patient Services Coordinator, you'll need to demonstrate excellent verbal and written communication skills. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the role, such as handling patient queries or processing referrals, to showcase your telephone manner and empathy.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle sensitive situations and manage multiple priorities. Think of examples from your previous roles where you successfully juggled tasks or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your IT Proficiency
Since the role requires solid IT skills, be ready to discuss your experience with systems like Word, Excel, and Outlook. You might even want to brush up on any relevant NHS systems or databases. Showing that you're tech-savvy will reassure them that you can handle the administrative aspects of the job efficiently.
