At a Glance
- Tasks: Be the first point of contact for patients and therapists, ensuring smooth communication.
- Company: Join Mindler, a leading digital mental health provider making therapy accessible to all.
- Benefits: Competitive salary, skill development, and a chance to impact mental health care.
- Other info: Hybrid role with opportunities for growth in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: 5 GCSEs or equivalent, strong communication skills, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
About us
Mindler is one of Europe’s leading digital mental health providers, working to make evidence-based therapy accessible to everyone who needs it.
In August 2025, we proudly acquired ieso, a pioneer in delivering online NHS talking therapies across the UK.
Ieso holds several NHS contracts across England and Scotland through both typed and video sessions, making it easier for thousands of people to access effective, evidence-based treatment when they need it most.
Since the acquisition, the Mindler and ieso Customer Service Teams have merged together to support all the UK services offered.
This role sits within the Customer Service UK team of Mindler, meaning you’ll be part of a group with a strong track record in innovation, research, and delivering high-quality digital therapy to patients nationwide.
You will, also, be part of the Global Customer Service Team working with colleagues across Northern Europe in Sweden, The Netherlands and Denmark.
What sets us apart is our commitment to putting people at the heart of everything we do.
We work with heart, mind and soul – empowering our colleagues to deliver care that makes a real difference.
The role
As a Patient Services Coordinator, you’ll be the first point of contact for patients and therapists across our three services in the UK (NHS Talking Therapies, Adults Mental Health Service and The Sandbox), ensuring a smooth and supportive experience for everyone involved.
We are looking for someone with excellent administrative skills, a self-starter who can juggle multiple priorities and handle sensitive referrals with speed and accuracy and has a passion for helping people.
You will report directly to the Customer Operations Manager UK who will provide continued support and opportunities to enhance your skills.
Please note that this is a 6 month FTC, with the potential to extend.
Your responsibilities might include
- Processing referrals from the NHS, private companies and patients via bespoke systems
- Answering calls and handling queries from patients, therapists, and the public with empathy and professionalism.
- Managing patient communications through Zendesk and text messages, escalating any issues to the relevant teams, e. g. clinical, commercial and product.
- Liaising with NHS and private services and building strong working relationships across teams.
- Supporting projects, managing waiting lists, and ensuring service level agreements (SLA’s) and key performance indicators (KPI’s) are met.
- Adhering to strict information governance guidelines to maintain confidentiality and trust.
- Supporting patients across all three services with ages from 5 years old using multiple communications methods (phone calls, emails, text messages and live chat)
What do you need to have
- A minimum of 5 GCSEs (A-C) or equivalent.
- Excellent written and verbal communication skills with fluency in English.
- Strong customer service skills with a confident telephone manner.
- Solid IT skills (Google drive, docs, sheets, Zendesk)
- High level of attention to detail
- Ability to stay calm under pressure and juggle multiple priorities.
- Familiarity with following Standard Operating Procedures (SOPs) and adhering to legal requirements.
- Previous customer service or patient-facing roles.
- Familiarity with NHS systems (iaptus, NHS mail, PCMIS) or large databases would be beneficial.
- A strong passion for customer service and supporting patients.
What can we offer?
If we are a good match for each other - we will offer you a role that gives the ability to develop your skills and the chance to join a well-funded company with the ambition to play an important role in the global market of digital mental health care.
Since we are just in the beginning of our exciting growth journey with this recent acquisition, you will play an important role in influencing how we work together and how we make the most impact to help our customers.
Currently our UK Customer Services team consists of around 8 people with our office located in Cambridge.
This role is hybrid, within a minimum of 2-3 days required on-site. The salary for this role is £25,000 FTE.
All interviews are to be held in person in our Cambridge office.
We are looking forward to hearing from you!
Mindler Group is an equal opportunity employer.
All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.
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Patient Services Coordinator (6 month FTC) in Cambridge employer: Mindler AB
Mindler AB is an exceptional employer for Remote CBT Therapists, offering the flexibility to manage your own caseload while delivering high-quality digital therapy to NHS patients. With a strong commitment to professional development and regular supervision, you will thrive in a supportive work culture that prioritises mental health and well-being, all from the comfort of your own home.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator (6 month FTC) in Cambridge
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We think you need these skills to ace Patient Services Coordinator (6 month FTC) in Cambridge
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Patient Services Coordinator (6 month FTC) at Mindler AB, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Mindler AB.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
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How to prepare for a job interview at Mindler AB
✨Brush Up on Health Regulations
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✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
