At a Glance
- Tasks: Review alerts and transactions to identify potential fraud and protect customers.
- Company: Join a leading financial institution focused on security and customer trust.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the finance sector.
- Other info: Fast-paced environment with a focus on teamwork and personal accountability.
- Why this job: Make a real difference by preventing fraud and safeguarding customers' finances.
- Qualifications: Experience in banking or fraud investigations is a plus; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
A Fraud Detection Specialist Level I will review alerts and transactions that are flagged as potentially fraudulent or out of pattern, based on the client's normal activity. Alerts and/or transactions may involve various payment types, and specialists in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound calls, as well as initiating dispute claims. This position plays a key role in preventing losses to the client and its customers.
Responsibilities
- Demonstrate resiliency and adaptability in a fast‐paced contact center environment.
- Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Demonstrate personal excellence including punctuality, integrity, and accountability.
- Operate within a metrics‐driven environment that requires prioritization and multitasking.
- Think critically and exercise independent judgment.
- Follow established policies and procedures to initiate appropriate actions to mitigate risk and protect the bank from financial loss.
- Open cases/claims on all suspicious activity, investigate, and, when needed, escalate.
- Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and recognize red‐flag characteristics.
- Perform defined mitigation steps to reduce financial loss to customers and the bank.
- Complete assigned duties within daily deadlines, both efficiently and with minimal supervision, to meet KPIs and SLAs.
Additional Responsibilities
- Detect fraudulent transactions and maintain a minimal error rate in a high‐volume, high‐risk department.
- Perform fraud alert review activities by following standard scripts and procedures.
- Review/decide alerts in the fraud application and work independently while applying operating guidelines to make informed decisions.
- Consult with senior peers and team leads on moderate to complex issues to learn through experience.
- Work in a fast‐paced environment that demands excellent organizational and interpersonal skills.
- Use strong communication skills to handle complicated or sensitive information for customers and other parties in a timely manner.
Preferred Qualifications
- 1 year of general office, back‐office banking, or accounting experience.
- Advanced computer experience required (e.g., MS Word, Outlook, and Excel).
- 1 year in banking operations or contact center experience.
- 1 year of experience in fraud investigations, disputes, and/or fraud exposure.
- Must work well in a team environment, as well as independently.
Fraud Detection Specialist I in Newark on Trent employer: Mindlance
As a Fraud Detection Specialist I, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of integrity and accountability, offering comprehensive training and mentorship opportunities to enhance your skills in fraud detection. Located in a vibrant area, we provide competitive benefits and a collaborative atmosphere that empowers you to make a meaningful impact in safeguarding our clients and their customers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Detection Specialist I in Newark on Trent
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Mindlance. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Fraud Detection Specialist I in Newark on Trent
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Mindlance.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Mindlance's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Mindlance
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Mindlance.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Mindlance will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Mindlance employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
