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- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Leading service provider in Scotland with a focus on excellence.
- Benefits: Hybrid work model, competitive salary, and performance-based rewards.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: 4+ years in customer service and strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading service provider in Scotland is seeking a Senior Representative to deliver excellent customer service and manage customer orders effectively. The ideal candidate will have over 4 years of experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. This hybrid role requires onsite presence 3 times per week, making it essential to have strong problem-solving skills and attention to detail. Join us to make a difference and be part of a rewarding performance-based organization.
Senior Customer Experience Specialist - Hybrid in Irvine employer: Mindlance
Contact Detail:
Mindlance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Specialist - Hybrid in Irvine
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tough situations with ease and confidence!
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking sharp for the interview can make a great first impression. Let’s show them we mean business!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s stand out!
We think you need these skills to ace Senior Customer Experience Specialist - Hybrid in Irvine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing personality, so let your enthusiasm come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value strong problem-solving skills, so share specific instances where you made a difference for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mindlance
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled challenging situations in the past, as this role requires strong problem-solving skills.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication abilities. Think about times when you effectively resolved customer issues or improved their experience, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in managing customer orders and any systems or processes you use to stay organised.
✨Embrace the Hybrid Work Model
Since this role requires onsite presence three times a week, be ready to talk about your experience with hybrid work. Share how you balance remote and in-office tasks to maintain productivity and collaboration.
