At a Glance
- Tasks: Provide emotional support via phone and live chat to those in need.
- Company: Join Bradford District and Craven Mind, a leading mental health charity.
- Benefits: Enjoy 25 days annual leave, health cash plan, and professional development opportunities.
- Other info: Flexible shifts available; work remotely and be part of a compassionate team.
- Why this job: Make a real difference in people's lives while supporting mental wellbeing.
- Qualifications: Experience in mental health support and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Hours: Friday 6:30pm-12am, Saturday 3pm-8:30pm
Base: Remote
Probationary Period: Six months
Questions: In the first instance any enquiries to be emailed to Admin@mindinbradford.org.uk. For an informal chat about the role before applying please contact phoebe.ayton@bdcmind.org.uk.
About Us: Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through:
- Building community and individual resilience for better mental wellbeing
- Providing early intervention advice and support
- Supporting people in crisis
- Empowering and helping people to recover and sustain improved wellbeing
Benefits:
- 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
- Up to two additional leave days to use each year to support your wellbeing
- Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more
- Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions
- Generous pension scheme and employer contribution to help you plan for a secure future
- Discount schemes including Company Shop and Blue Light Card
- Excellent personal development opportunities including access to Clinical Supervision
- Enhanced sick pay after your six-month probation
- Accredited employer with Mindful Employer, Disability Confident and Real Living Wage
Role Background: We are seeking an experienced and motivated Guide-Line Support Worker, to work as part of the team providing emotional support to service members across Bradford District and Craven. Guide-Line provides confidential, emotional support to children, young people and adults every day and night from 8am to midnight. The service can be accessed either via phone call or live chat, and is vital in supporting the wellbeing of people of all ages within our community.
PLEASE NOTE – The current vacancies are available for shifts on Friday (6:30pm–12am) and Saturday (3:00pm–8:30pm). These shifts may be covered by separate individuals, so applicants are welcome to apply for either shift or both.
Role Purpose: As a Guide-Line Support Worker, you will provide confidential and emotional support, guidance, information and signposting to children, young people and adults who contact Bradford District and Craven Mind’s Guide-Line telephone helpline and live chat service. You’ll be responsible for maintaining accurate and up to date records of contacts with service members, as well as appropriately responding to and documenting incidents, including safeguarding concerns. By acting with compassion, empathy and respect in supporting service members with issues or concerns, you’ll be positively contributing to the organisation’s vision: No one in Bradford District and Craven has to face a mental health issue alone.
Role Outcomes:
- To provide telephone and live chat support to individuals who contact Guide-Line
- To signpost and refer individuals to relevant services for additional support where necessary, including crisis services
- To provide a safe, non-judgmental environment for service members to discuss their issues or concerns
- To work effectively with and support colleagues on shift as needed
- To maintain up to date electronic records of support, including service member information, adhering to data protection regulations and best practices
- Successfully complete all mandatory and role‑specific training to ensure best practices in safeguarding, management of incidents, data protection, health and safety and mental health awareness
- To be familiar with and work in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
- To understand Bradford District and Craven Mind’s ‘Service Member Partnership Agreement’ and to ensure that it is followed at all times by service members
- Actively engage in supervision, team meetings and company events to contribute to a well‑connected, informed and supportive team environment
Person Specification: BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Experience:
- Experience working with service members experiencing mental health challenges
Skills and Abilities:
- Excellent written, verbal and non‑verbal communication skills
- Able to work autonomously and as part of a team
- Excellent IT skills including the use of Microsoft Office packages and online systems
Knowledge:
- Understanding of key current issues within mental health and issues faced by people with mental health difficulties
- Understanding of confidentiality and data protection
- Up‑to‑date knowledge of best practice approach to safeguarding adults and children, with an awareness of how to recognise and respond to concerns
Attitude and Personal Attributes:
- Passionate and enthusiastic
- A solution‑focused approach and can‑do attitude
- Commitment to personal and professional development
- Commitment to equity, diversity and inclusion
- Commitment to and alignment with BDC Mind core values: Supporting everyone, Caring Always, Continually Improving, Enabling all and Working Together
Experience of using an electronic recording system for service member details
Experience providing support to service members via telephone and/or live chat
Knowledge of the mental health system and other services available in the local area
Eligibility Requirements: Successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
Guide-Line Support Worker employer: mindinbradford
Bradford District and Craven Mind is an exceptional employer dedicated to promoting mental wellbeing and empowering individuals facing mental health challenges. With a strong commitment to employee growth, generous benefits including 25 days of annual leave, a supportive work culture, and access to professional development opportunities, we ensure our team members feel valued and equipped to make a meaningful impact in the community. Join us in creating a compassionate environment where no one has to face their mental health issues alone.
StudySmarter Expert Advice🤫
We think this is how you could land Guide-Line Support Worker
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Bradford District and Craven Mind. Understand their mission and values, and think about how your experiences align with their goals. This will help you show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to mental health support. Think about your past experiences and how they relate to the role of a Guide-Line Support Worker. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for supporting mental health shine through. Share personal stories or experiences that highlight your commitment to helping others. This can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guide-Line Support Worker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Guide-Line Support Worker. We want to see your passion for mental health and how you can contribute to our mission!
Showcase Your Skills:Don’t forget to emphasise your communication skills and any relevant experience you have in supporting individuals with mental health challenges. We’re looking for someone who can connect with service members effectively.
Be Authentic:Let your personality shine through in your application! We value authenticity and want to know what makes you passionate about this role and how you embody our core values.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at mindinbradford
✨Know Your Stuff
Before the interview, make sure you understand the role of a Guide-Line Support Worker inside out. Familiarise yourself with Bradford District and Craven Mind’s mission and values, as well as the specific responsibilities of the role. This will help you demonstrate your genuine interest and commitment to supporting mental health.
✨Show Empathy and Compassion
Since this role involves providing emotional support, be prepared to discuss how you’ve shown empathy in past experiences. Think of examples where you’ve helped someone through a tough time or provided support. This will highlight your ability to connect with service members on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a support worker, so showing that you can listen and engage will set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows you’re engaged and serious about the position, plus it gives you valuable insights into the organisation.
