Service Manager - EA/WISHH/CORE in Bradford

• Salary scale: £32,885 - £40,662 per annum
• Contract: Permanent
• Hours: 37 hours per week
• Probationary Period: Six Months
• Interview Date: Tuesday 3 rd November 2026
• Questions: In the first instance any enquiries to be emailed to Admin@mindinbradford.org.uk . For an informal chat about the role before applying please contact Sam Jackson at Sam.jackson @bdcmind.org.uk

AboutUs

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing
• Providing early intervention advice and support
• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out whatit’slike to work here:

Read our latest Impact Report and 2024-28 Strategy:

Find out more about our approach to Equity,Diversityand Inclusion:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
  
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
  

Role Background

Op portunities to join our Adults and Older Adults portfolio at Service Manager level do not come along often. We are looking for a proactive and values-led leader to join our management team and take responsibility for a diverse rang e of mental health services across Bradford District and Craven , including services embedded within primary and secondary care. The portfolio of services that you will oversee offer early intervention for people accessing mental health support via their GP and ongoing support for people with severe mental illness.

This post is an opportunity to make a visible difference: shaping how services develop, strengthening the experience of the people who use them and ensuring inclusive, innovative and high-quality support is available at the right time. Working alongside talented Coordinators and Practitioners, and with partners, commissioners and other stakeholders, you will turn insight into action, drive continuous improvement and help our services respond confidently to changing local needs.

Role Purpose

As Service Manager , you will have the scope to lead, influence and innovate. You will bring together people, partnerships and ideas to shape the future of mental health support for adults and older adults. You will take ownership of services supporting people across Bradford District and Craven with a broad spectrum of mental health needs , ensuring they are inclusive, accessible and responsive, and that quality and safety remain at the heart of delivery. This includes providing clear oversight so that incidents, risks and safeguarding concerns are recognised, addressed appropriately and used to strengthen learning and practice across your services.

You will lead a passionate team of Coordinators and Practitioners, creating a positive and supportive environment where people can do their best work and where compassion , quality and ambition go hand in hand. Your leadership will help to drive performance, encourage fresh thinking and build strong partnerships that extend our reach and strengthen our services . You will be supported by the Head of Service and work alongside experienced colleagues across the portfolio, giving you the guidance, collaboration and space to grow in the role. For someone who wants to develop their leadership, improve how things are done and see the difference their contribution makes, this is a fantastic opportunity.

Role Outcomes

• Lead your team to deliver safe, high-quality services, ensuring they meet regulatory standards, performance targets, and deliver real impact, in line with the quality assurance framework, operational plan and organisation mission
• Harness meaningful relationships with service members, partners, commissioners, and stakeholders, strengthening collaboration and ensuring your services meet local needs
• Ensure robust operational and financial controls are in place, including service risk assessment and safeguarding responsibilities, which are closely monitored and meet auditing requirements
• Drive data collection and analysis, producing high-quality reports to lead service developments
• Supporting senior and executive leadership to identify new business development opportunities.
• Lead the successful delivery of new and evolving projects, ensuring they align with BDC Mind goals. Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach, in alignment with our mission, objectives , policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
• Promoting inclusion, diversity and equity in creation, development and delivery of services.
• Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind.
• Support the on-call rota to ensure all staff have access to support and guidance out of hours
• Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment
• Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness
• Adapt to evolving service needs by taking on additional responsibilities as required , ensuring a cohesive and effective team approach
• Ensure that the relevant colleagues and a competent understanding of, and comply with , all BDC Mind policies and procedures.
• Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met, and all other Company policies complied with .
• Undertake any other reasonable duties or tasks deemed necessary by the senior management team.

Person S pecification

• Experience of working with children, young people or adults in a health, social care or other relevant setting.
• Experience of recognising and responding to risk and safeguarding concerns for adults, children or young people.
• Experience of building and maintaining relationships with a wide range of stakeholders.
• Ability to manage a diverse range of competing priorities and meet deadlines.
• Ability to work autonomously and as part of a team.
  
• Committed to equity, diversity , inclusion and anti-racism .
• Dedicated to collaborative working.
• Willingness to work flexibly.
• Commitment to continuing professional development.
  
• We’re unable to provide feedback to applicants who are not shortlisted.
• We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.

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