At a Glance
- Tasks: Provide emotional support via phone and live chat to those in need.
- Company: Join a leading mental health charity dedicated to empowering individuals.
- Benefits: Enjoy 25 days annual leave, health plans, and professional development opportunities.
- Other info: Flexible shifts available; work remotely and be part of a compassionate team.
- Why this job: Make a real difference in people's lives while supporting mental wellbeing.
- Qualifications: Experience in mental health support and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Hours: Friday 6:30pm-12am, Saturday 3pm-8:30pm
Base: Remote
Probationary Period: Six months
Questions: In the first instance any enquiries to be emailed to Admin@mindinbradford.org.uk. For an informal chat about the role before applying please contact phoebe.ayton@bdcmind.org.uk.
About Us: Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through:
- Building community and individual resilience for better mental wellbeing
- Providing early intervention advice and support
- Supporting people in crisis
- Empowering and helping people to recover and sustain improved wellbeing
Benefits:
- 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
- Up to two additional leave days to use each year to support your wellbeing
- Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more
- Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions
- Generous pension scheme and employer contribution to help you plan for a secure future
- Discount schemes including Company Shop and Blue Light Card
- Excellent personal development opportunities including access to Clinical Supervision
- Enhanced sick pay after your six-month probation
- Accredited employer with Mindful Employer, Disability Confident and Real Living Wage
Role Background: We are seeking an experienced and motivated Guide-Line Support Worker, to work as part of the team providing emotional support to service members across Bradford District and Craven. Guide-Line provides confidential, emotional support to children, young people and adults every day and night from 8am to midnight. The service can be accessed either via phone call or live chat, and is vital in supporting the wellbeing of people of all ages within our community. PLEASE NOTE – The current vacancies are available for shifts on Friday (6:30pm–12am) and Saturday (3:00pm–8:30pm). These shifts may be covered by separate individuals, so applicants are welcome to apply for either shift or both.
Role Purpose: As a Guide-Line Support Worker, you will provide confidential and emotional support, guidance, information and signposting to children, young people and adults who contact Bradford District and Craven Mind’s Guide-Line telephone helpline and live chat service. You’ll be responsible for maintaining accurate and up to date records of contacts with service members, as well as appropriately responding to and documenting incidents, including safeguarding concerns. By acting with compassion, empathy and respect in supporting service members with issues or concerns, you’ll be positively contributing to the organisation’s vision: No one in Bradford District and Craven has to face a mental health issue alone.
Role Outcomes:
- To provide telephone and live chat support to individuals who contact Guide-Line
- To signpost and refer individuals to relevant services for additional support where necessary, including crisis services
- To provide a safe, non-judgmental environment for service members to discuss their issues or concerns
- To work effectively with and support colleagues on shift as needed
- To maintain up to date electronic records of support, including service member information, adhering to data protection regulations and best practices
- Successfully complete all mandatory and role‑specific training to ensure best practices in safeguarding, management of incidents, data protection, health and safety and mental health awareness
- To be familiar with and work in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
- To understand Bradford District and Craven Mind’s ‘Service Member Partnership Agreement’ and to ensure that it is followed at all times by service members
- Actively engage in supervision, team meetings and company events to contribute to a well‑connected, informed and supportive team environment
Person Specification: BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Experience:
- Experience working with service members experiencing mental health challenges
Skills and Abilities:
- Excellent written, verbal and non‑verbal communication skills
- Able to work autonomously and as part of a team
- Excellent IT skills including the use of Microsoft Office packages and online systems
Knowledge:
- Understanding of key current issues within mental health and issues faced by people with mental health difficulties
- Understanding of confidentiality and data protection
- Up‑to‑date knowledge of best practice approach to safeguarding adults and children, with an awareness of how to recognise and respond to concerns
Attitude and Personal Attributes:
- Passionate and enthusiastic
- A solution‑focused approach and can‑do attitude
- Commitment to personal and professional development
- Commitment to equity, diversity and inclusion
- Commitment to and alignment with BDC Mind core values: Supporting everyone, Caring Always, Continually Improving, Enabling all and Working Together
- Experience of using an electronic recording system for service member details
- Experience providing support to service members via telephone and/or live chat
- Knowledge of the mental health system and other services available in the local area
Eligibility Requirements: Successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
Guide-Line Support Worker in Bradford employer: mindinbradford
Bradford District and Craven Mind is an exceptional employer dedicated to promoting mental wellbeing and empowering individuals facing mental health challenges. With a strong commitment to employee growth, generous benefits including enhanced sick pay, a comprehensive wellness programme, and a supportive work culture that values diversity and inclusion, we provide a fulfilling environment for our Guide-Line Support Workers to thrive. Join us in making a meaningful impact in the community while enjoying a flexible remote working arrangement and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Guide-Line Support Worker in Bradford
✨Tip Number 1
Get to know the organisation! Before you apply, have a good look at Bradford District and Craven Mind's mission and values. This will help you tailor your approach and show that you're genuinely interested in their work.
✨Tip Number 2
Don’t be shy about reaching out! If you have questions or want to chat informally about the role, drop an email to Phoebe. It’s a great way to make a personal connection and get insights that could help you stand out.
✨Tip Number 3
Be ready for the interview! Brush up on your knowledge of mental health issues and think about how your experiences align with the role. Prepare some examples of how you've supported others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Bradford District and Craven Mind.
We think you need these skills to ace Guide-Line Support Worker in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Guide-Line Support Worker. We want to see how you can contribute to our mission of supporting mental health in the community.
Show Your Passion:Let your enthusiasm for mental health shine through in your written application. We’re looking for candidates who are genuinely passionate about making a difference and helping others, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at mindinbradford
✨Know Your Stuff
Before the interview, make sure you understand the role of a Guide-Line Support Worker. Familiarise yourself with Bradford District and Craven Mind's mission and values. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Show Empathy and Compassion
Since this role involves providing emotional support, be prepared to discuss how you would handle sensitive situations. Think of examples from your past experiences where you've shown empathy and compassion, as these qualities are crucial for success in this position.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions about mental health support.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
