At a Glance
- Tasks: Lead client programmes, ensuring successful delivery and maximising value for clients.
- Company: MindGym, a leader in behavioural science transforming workplace performance.
- Benefits: Generous leave, private medical insurance, gym subsidies, and unlimited mental health support.
- Other info: Join a diverse team committed to innovation and personal growth.
- Why this job: Make a real impact by partnering with top companies to drive meaningful change.
- Qualifications: 3-5+ years in client-facing project management; strong organisational and communication skills.
The predicted salary is between 50000 - 60000 € per year.
Location: Kensington Office Hybrid: 3 days in office
About MindGym
MindGym uses the latest behavioural science to transform the performance of companies and the lives of people who work in them. We’ve partnered with over half the FTSE 100 and S&P 100, helping organisations create meaningful behaviour change and lasting business impact. Born around a kitchen table in 2000, MindGym has gone on to work with many of the world’s top 500 companies, transform the performance of over three million people, and publish four books, including an international best-seller.
The role
As a Client Success Project Manager, you’ll lead the successful delivery of client programmes while acting as a thought partner to clients throughout their journey with MindGym. You’ll be responsible for ensuring programmes deliver against client goals and success measures, helping clients maximise the value and impact of their partnership with us. You’ll own programmes from kick-off through to renewal, balancing delivery excellence, commercial ownership and client experience. This role combines strong project management with commercial awareness and relationship management.
What you’ll be doing
- Leading medium to high complexity client programmes from kick-off through to renewal
- Owning programme delivery and revenue forecasting to ensure contracted revenue is scheduled and delivered on time and in full
- Managing programme timelines, delivery plans, risks, forecasting updates and cross-functional coordination to ensure desired outcomes
- Building trusted client relationships and acting as the primary point of contact throughout delivery
- Understanding client goals, success measures and business priorities to ensure programmes deliver meaningful impact
- Advising clients on how to maximise value from MindGym solutions, including driving engagement, adoption and optimisation opportunities
- Proactively identifying risks, solving problems and navigating ambiguity in a fast-paced environment
- Collaborating cross-functionally with Solutions, Sales, Operations and wider delivery teams to deliver a seamless client experience
- Ensuring all programme documentation, project updates, revenue forecasting and delivery communications are managed effectively
- Identifying opportunities to strengthen client impact, retention and long-term account growth
- Presenting confidently to clients and stakeholders while balancing commercial awareness with delivery excellence
- Supporting continuous improvement within the Client Success function and contributing to best practice sharing
About you
- You enjoy building strong client relationships and acting as a trusted partner
- You’re highly organised and comfortable balancing multiple priorities at once
- You think beyond delivery and care deeply about client outcomes, impact and experience
- You’re commercially aware and understand how delivery quality influences retention, growth and revenue
- You communicate confidently with senior stakeholders and cross-functional teams
- You’re proactive, solutions-focused and calm under pressure
- You enjoy improving processes and finding smarter ways of working
- You’re collaborative and thrive in fast-paced environments
Qualifications
- 3–5+ years of experience managing client-facing projects or programmes
- Background within consulting, agency, learning, professional services or a similar environment preferred
- Experience managing medium to high complexity stakeholders and delivery programmes
- Strong project management and organisational capability
- Commercial awareness and confidence managing client relationships
- Project management qualifications are beneficial but not essential
Benefits
- 25 days annual leave
- Private medical insurance
- Critical life insurance
- Income protection
- Pension (5% company contribution)
- Travel insurance
- Cycle to work scheme
- Season ticket loan
- Charity work (two days paid annually)
- Gym subsidy
- Yoga, mindfulness and massages
- Unlimited mental health support, 24/7 unlimited remote GP
MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.
Client Success Project Manager in London employer: MindGym
MindGym is an exceptional employer that champions a culture of collaboration and innovation, making it an ideal place for a Client Success Project Manager to thrive. With a strong commitment to employee well-being, the company offers generous benefits such as private medical insurance, unlimited mental health support, and opportunities for professional growth in a dynamic hybrid work environment. Located in Kensington, MindGym fosters meaningful relationships with clients while empowering its employees to make a lasting impact on organisations worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Project Manager in London
✨Tip Number 1
Get to know MindGym inside out! Research their projects, values, and client success stories. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and insights into the role. This can give you a leg up and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of a Client Success Project Manager. Use the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MindGym team and ready to contribute to their mission.
We think you need these skills to ace Client Success Project Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Project Manager role. Highlight your project management experience and how it aligns with MindGym's focus on client relationships and delivering impactful programmes.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your organisational abilities, commercial awareness, and how you've successfully managed client relationships in a fast-paced environment.
Be Authentic:Let your personality shine through in your application. MindGym values individuality, so don’t be afraid to express your passion for client success and how you can contribute to their mission of meaningful behaviour change.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at MindGym
✨Know Your Client Success Inside Out
Before the interview, dive deep into MindGym's approach to client success. Understand their methodologies and how they leverage behavioural science to drive results. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in their mission.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed complex client programmes. Highlight your organisational skills, ability to balance multiple priorities, and how you've navigated ambiguity in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
MindGym values strong client relationships, so make sure to build rapport with your interviewers. Be personable, listen actively, and engage in a two-way conversation. This will not only showcase your interpersonal skills but also reflect your ability to connect with clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and commercial awareness. Think about potential risks or challenges you might face in the role and how you would address them. This will show that you're proactive and solutions-focused, which is key for a Client Success Project Manager.
