At a Glance
- Tasks: Provide 1st and 2nd-line IT support, troubleshoot issues, and maintain systems.
- Company: MindGym, a leader in behavioural science transforming workplace performance.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with variety and the chance to work with cutting-edge technology.
- Why this job: Make a real impact by ensuring seamless IT experiences for colleagues.
- Qualifications: Around a year's experience in IT support and hands-on troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
At MindGym, we use behavioural science to transform how people think, feel and perform at work, and the performance of the companies they work for. Since 2001, we've partnered with over half the FTSE 100 and S&P 100, and more than 2 million people in 60 countries have taken part in a live MindGym experience. Our bold vision? To redefine how companies and individuals flourish.
The opportunity: Behind every brilliant MindGym experience is a team that needs its tech to just work. That's where you come in. As our IT Helpdesk Engineer, you'll be the go-to person for our team. You'll solve problems quickly, keep our laptops, systems and network running smoothly, and make sure everyone has a seamless IT experience. It's a hands-on role with plenty of variety. One minute you'll be building a new MacBook, the next you'll be untangling a network issue or working with developers to fix an application bug. You'll join our IT team, reporting into the IT Manager. It's a great opportunity to make a real, visible impact from day one.
What you'll do:
- Be the first point of call for 1st and 2nd-line IT support, resolving questions and issues promptly for colleagues across MindGym.
- Build, configure and repair Windows and macOS laptops so everyone is set up to do their best work.
- Diagnose and fix software, hardware and networking issues, logging everything in our incident tracking system.
- Know when to upscale and coordinate with Senior Administrators and subject matter experts to get issues resolved.
- Create and manage user accounts, making sure access levels and security protocols are spot on.
- Deploy software, create user groups and manage operating system policies across our network.
- Install, configure and maintain the hardware, software, network and application components of our IT system.
- Keep our data safe by making sure it's properly stored, backed up and retrievable.
- Replace and upgrade outdated or faulty hardware.
- Work with developers and third-party support teams to get to the bottom of application issues.
- Build and update our knowledge base so fixes are more efficient in the future.
What you'll bring:
- Around a year's experience in IT support, whether on a service desk, at a Managed Service Provider or somewhere similar.
- Hands-on experience setting up and troubleshooting Windows and macOS laptops.
- A basic understanding of networking and how to fix common issues.
- A problem-solving mindset and a calm head when things get busy.
- The ability to explain tech clearly and kindly to non-technical colleagues.
Nice to have (but not essential):
- Experience with helpdesk or remote support tools.
- A certification such as CompTIA A+ or Network+.
IT Helpdesk Engineer employer: MindGym
At MindGym, we pride ourselves on being a people-first organisation that values the growth and success of our employees. As a Facilitator Network Manager in our vibrant London office, you'll enjoy a hybrid work model that promotes work-life balance while being part of a dynamic team dedicated to shaping a global community of facilitators. With a strong focus on professional development, operational excellence, and fostering meaningful relationships, you'll find ample opportunities to make a significant impact in a high-growth environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MindGym values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MindGym might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MindGym!
✨Direct Apply to MindGym
Let's not forget to apply directly through the MindGym website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MindGym.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MindGym. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MindGym
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
