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- Tasks: Connect with customers and solve their queries across various channels.
- Company: Join Mindful Chef, the UK's favourite healthy-eating recipe box company.
- Benefits: Enjoy 38 days holiday, flexible working, and free food in the office.
- Why this job: Be part of a vibrant team making a positive impact on communities.
- Qualifications: Great communication skills and a passion for customer satisfaction.
- Other info: Hybrid working model with a focus on personal development and well-being.
The predicted salary is between 30000 - 42000 £ per year.
Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading!
We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We’re on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team - a team we truly believe to be at the heart of everything we do.
What we are looking for:
- Are you adaptable, driven, and great at communicating?
- Are you passionate about going the extra mile to make customers happy?
- We need enthusiastic brand ambassadors who know our products inside out and are eager to deliver top-notch customer service.
- Whether you’ve worked in retail or another field, if you want to take your career to the next level, we want to hear from you.
Schedule: Sunday to Thursday, 9-6pm (with 1-hour lunch break)
Hybrid Working: 2 days a week in the office - we believe in building in-person connections. This is usually on a Tuesday or Wednesday.
You are:
- Empathetic and patient with customer needs.
- The first point of contact for customer queries across multiple channels (email, chat, phone, social media).
- Ready to tackle new challenges and learn on the go.
- Keen to improve relationships with the Mindful Chef community.
- A creative problem-solver with a positive attitude.
- Comfortable using multiple platforms daily.
- Have an excellent phone manner.
- Confident in making outbound calls, engaging with customers, and identifying opportunities to retain and grow our customer base.
- Results-driven with a passion for hitting targets and contributing to business growth.
- Comfortable handling objections and using persuasive communication techniques to convert hesitant customers into loyal subscribers.
You will:
- Communication: Connect and engage with customers via phone, email, and live chat to ensure they receive the best service. Feedback on customer concerns via the appropriate channels to help us improve our service.
- Problem-Solving: Work closely with our 3rd party courier to resolve delivery issues and always find innovative solutions with a smile. Liaise closely with other stakeholders in the business to tackle those more complex customer concerns.
- Sales & Retention: Conduct win-back and retention calls to re-engage customers and encourage them to continue their subscription. Proactively reach out to potential leads to introduce them to Mindful Chef and highlight our benefits. Identify customer pain points and offer tailored solutions to improve retention and increase revenue.
- Goals: Help us maintain and exceed our customer satisfaction score of 95% and a Trustpilot score of 4.5 – because we aim to stay the UK’s no.1 recipe box by hitting personal and team goals! Additionally, work towards reducing our customer acquisition cost (CPA) by successfully converting winback opportunities and increasing retention rates.
Your profile:
Why us?
- Impact: Through our partnership with One Feeds Two, we’ve donated over 20 million meals to schoolchildren in poverty - that’s a whole lot of food!
- Recognition: We’ve won numerous awards and are backed by the world’s largest food and beverage company.
- Benefits: Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch, and snacks), a gym in the office, and private health insurance through Vitality.
- Wellbeing: Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns, etc.
- Continuous Support: A personalised 1-1 training approach, recognising that one rule doesn’t fit all.
- Modern Tech: We’re a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to manage them.
- Rewards: A 10% bonus paid monthly, subject to performance.
Are you ready to join a fun, energetic team that values your success? Apply now, and let’s create something amazing together!
Customer Care Specialist in London employer: Mindful Chef Ltd.
Contact Detail:
Mindful Chef Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist in London
✨Tip Number 1
Get to know Mindful Chef inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your passion and knowledge, making you stand out as a top candidate.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or through email, being clear and engaging is key. Try role-playing with a friend to nail that perfect customer interaction vibe.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past where you’ve tackled challenges creatively. Mindful Chef loves innovative thinkers, so be ready to share your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into the Mindful Chef community!
We think you need these skills to ace Customer Care Specialist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer care shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our vibrant team at Mindful Chef.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've gone the extra mile for customers in the past – we love a good story!
Be Authentic: Don’t be afraid to let your personality come through in your writing. We’re looking for brand ambassadors who are relatable and genuine, so be yourself and show us what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mindful Chef Ltd.
✨Know Your Stuff
Before the interview, dive deep into Mindful Chef's products and values. Familiarise yourself with their mission and how they make a positive impact. This will not only show your enthusiasm but also help you connect with the team during the conversation.
✨Show Off Your Communication Skills
As a Customer Care Specialist, communication is key! Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to showcase your ability to handle queries across different channels.
✨Emphasise Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Highlight your creative problem-solving skills and how you’ve turned customer complaints into positive experiences. This will demonstrate your adaptability and readiness to tackle new challenges.
✨Be Enthusiastic and Engaging
Mindful Chef is looking for brand ambassadors who are passionate about customer service. Bring your energy to the interview! Show your eagerness to go the extra mile for customers and how you can contribute to maintaining high satisfaction scores.
