Account Manager (12 month FTC)

More Than Just A Job We make healthy eating easy. We supply incredible, mindfully sourced ingredients to empower people to live healthier lives, whilst using our expertise to educate and reduce our impact on the environment. If you would like to join one of the UK’s fastest growing B-corp and make a positive impact on people's lives, we would love to hear from you.

What we are looking for As the Interim Account Manager, you will lead the end-to-end management of an external recipe box customer, driving significant growth, ensuring operational excellence, and maintaining exceptional customer satisfaction. You will be the central decision-maker and point of contact for the customer, responsible for strategic direction, customer relationships, and cross-functional leadership.

You are a proven strategic leader with strong decision-making abilities. You are exceptional in communication, negotiation, and building interpersonal relationships. You are proactive in problem-solving and conflict resolution, with a focus on customer satisfaction. You are highly skilled at managing and collaborating with cross-functional teams to meet customer needs. You are financially savvy with a strong grasp of cost management and financial reporting. You are customer-centric, always prioritising exceptional customer experiences. You are meticulous in your attention to detail and committed to operational excellence.

You will:

• Leadership & Growth: Own the complete lifecycle of the recipe box customer, from strategic planning to successful execution, consistently driving sales growth. Develop and implement robust strategies for customer acquisition and retention, working closely with the customer’s marketing team to align on sales targets and promotional activities. Make strategic decisions to optimise box performance, ensuring all decisions are communicated transparently and proactively to stakeholders.
• Customer Relationship Management: Lead all customer communications, partnering with the CRM team and customer to manage expectations and consistently exceed them. Be the primary decision-maker for all customer-related issues, ensuring informed and strategic resolutions. Conduct regular strategic meetings with the customer to align on goals, review performance metrics, and identify future growth opportunities.
• Operational Oversight & Supply Chain Coordination: Oversee the entire supply chain and operational processes, ensuring all recipe box components meet stringent quality and specification standards. Authorise all menu changes and adjustments, maintaining control over final decisions prior to customer communication. Ensure accurate and efficient packing processes, prioritising customer experience and product quality.
• Cross-Functional Leadership: Lead and coordinate cross-functional teams, including supply chain, marketing, CRM, customer care, finance, and technical departments, fostering seamless collaboration and goal alignment. Conduct regular progress meetings with internal teams to ensure all customer requirements are met and exceeded. Drive accountability and ensure all teams adhere to SLAs and key performance indicators.
• Financial Management & Reporting: Collaborate with the finance team to oversee weekly recharges, waste reporting, and cross-charges, ensuring accuracy and transparency. Manage pricing strategies and recipe performance reviews, aligning commercial decisions with customer objectives.
• Product Development & Menu Planning: Lead the New Product Development (NPD) process, collaborating with suppliers and customer chefs to innovate and launch new menu items. Ensure all menu specifications and pricing are accurate, aligned with customer expectations, and approved prior to launch.
• Strategic Decision Making & Communication: Lead the preparation and delivery of weekly presentations to customers, providing comprehensive updates on sales performance and strategic direction. Make informed commercial and buying decisions, including supplier management and product launches, ensuring alignment with customer requirements.

Your profile Why us? A competitive package that rewards your skills and dedication. Flexibility of hybrid working from our office based in Wandsworth. Be part of a Better Business (B-Corp), making a positive impact on profit, people, and planet. Join an award-winning startup backed by the largest food and beverage company globally. Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies. Prioritise your well-being with perks like Vitality health insurance, access to learning resources, mental health support, and a generous holiday package (30 days + bank holidays). Enjoy a 50% discount on all Mindful Chef products. Enhanced policy of 6 months full pay primary parental leave and 6 weeks full pay secondary parental leave.