At a Glance
- Tasks: Lead the delivery and evolution of a key SaaS loyalty platform.
- Company: Dynamic global company with a supportive and innovative culture.
- Benefits: Competitive rates, flexible working, and career advancement opportunities.
- Other info: Join a politics-free team that values creativity and communication.
- Why this job: Make a real impact on cutting-edge projects in a collaborative environment.
- Qualifications: Experience in managing complex SaaS platforms and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Loyalty Platform Delivery Lead to own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform. This role is responsible for ensuring the platform reliably enables Membership, Currency, Rewards, and Identity capabilities through effective vendor management, controlled platform delivery, and sustainable platform governance.
You will lead all platform delivery and change activity in partnership with the SaaS provider, ensuring business demand is delivered efficiently while maintaining platform stability, resilience, and long-term sustainability. The role will also lead future platform upgrades and lifecycle initiatives to ensure the platform remains supportable, scalable, and fit for future business growth.
A key aspect of the role is ensuring the organisation maximises the use of standard ('vanilla') platform capabilities wherever possible, minimising unnecessary customisation, operational complexity, and upgrade risk. This is an initial 6 month contract that sits inside IR35. You will be required onsite in London, Victoria 2 days a week.
What You'll Be Doing
- Own end-to-end delivery of all platform change, including enhancements, defects, upgrades, and lifecycle initiatives.
- Lead the commercial and delivery relationship with the SaaS platform provider, holding the partner accountable for quality, performance, and delivery outcomes.
- Act as the primary interface between the platform and business product teams.
- Translate business demand into deliverable platform outcomes while balancing technical constraints, operational stability, and delivery priorities.
- Drive structured planning, release management, governance, and risk management across all platform activity.
- Own platform reliability, resilience, operational performance, and service quality.
- Lead major platform initiatives, including upgrades, migrations, and capability expansion.
- Promote adoption of standard platform capabilities and challenge unnecessary bespoke customisation.
- Ensure platform changes remain sustainable, supportable, and aligned with platform governance principles.
- Provide visibility of platform risks, dependencies, constraints, and opportunities to business and technology stakeholders.
- Support product teams in delivering business capabilities dependent on the platform.
What We Need From You
- Proven experience delivering and operating complex SaaS or COTS enterprise platforms.
- Strong experience managing third-party vendors, delivery partners, and commercial relationships.
- Experience leading platform upgrades, lifecycle management, and operational governance.
- Strong stakeholder management and communication skills across business and technology teams.
- Experience managing delivery across multiple teams, priorities, and dependencies.
- Ability to balance business demand with operational stability and platform sustainability.
- Strong understanding of platform resilience, service management, and governance practices.
- Experience working with customer data, transactional systems, or rules-based platforms.
Desirable Experience
- Experience within loyalty, travel, fintech, retail, customer engagement, or membership platforms.
- Experience operating within product-led or platform-based organisations.
- Familiarity with API-led architectures and integrated product ecosystems.
- Experience leading large-scale SaaS platform transformations or migrations.
Competitive Rates. Flexible working arrangements. Opportunities for professional development and career advancement within a global company. A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued. The chance to work on cutting-edge projects that are transforming the industry. Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
Platform Delivery Lead - Loyalty employer: Mindera
As a Loyalty Platform Delivery Lead, you will thrive in a dynamic and innovative environment that values your contributions and encourages professional growth. With flexible working arrangements and the opportunity to work on cutting-edge projects, you'll be part of a supportive team that fosters collaboration and ownership, ensuring that your ideas are heard and valued. Located in the heart of London, this role offers a unique chance to engage with industry-leading technology while enjoying a politics-free workplace culture that prioritises freedom and responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Delivery Lead - Loyalty
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SaaS platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s platform and its capabilities. Show us you understand their needs and how you can help maximise their platform's potential without unnecessary customisation.
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Stay updated on industry trends and best practices in platform delivery and governance. This knowledge will not only impress us but also help you articulate how you can contribute to the team’s success.
We think you need these skills to ace Platform Delivery Lead - Loyalty
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with SaaS platforms and vendor management. We want to see how your skills align with the role of a Loyalty Platform Delivery Lead!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully delivered platform changes or managed third-party relationships. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and avoid jargon unless it’s relevant. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Mindera
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the SaaS loyalty platform and its capabilities. Familiarise yourself with how it operates, its standard features, and any recent upgrades or changes. This will help you speak confidently about how you can contribute to its delivery and operational performance.
✨Showcase Your Vendor Management Skills
Be prepared to discuss your experience managing third-party vendors and delivery partners. Highlight specific examples where you've held partners accountable for quality and performance. This will demonstrate your ability to maintain strong commercial relationships, which is crucial for this role.
✨Balance Business Demand with Stability
Think of examples where you've successfully balanced business needs with operational stability. Be ready to explain how you prioritised tasks while ensuring platform resilience and sustainability. This shows that you understand the importance of delivering efficiently without compromising on quality.
✨Communicate Effectively Across Teams
Since this role involves liaising between various teams, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've managed stakeholder expectations in the past and how you plan to promote collaboration between business and technology teams in this position.
