At a Glance
- Tasks: Lead the delivery and evolution of a critical SaaS loyalty platform.
- Company: Dynamic global company with a supportive and innovative culture.
- Benefits: Competitive rates, flexible working, and professional development opportunities.
- Other info: Join a team that values freedom, responsibility, and innovative ideas.
- Why this job: Make an impact on cutting-edge projects in a collaborative, politics-free environment.
- Qualifications: Experience in SaaS platforms, vendor management, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Loyalty Platform Delivery Lead to own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform. This role is responsible for ensuring the platform reliably enables Membership, Currency, Rewards, and Identity capabilities through effective vendor management, controlled platform delivery, and sustainable platform governance.
You will lead all platform delivery and change activity in partnership with the SaaS provider, ensuring business demand is delivered efficiently while maintaining platform stability, resilience, and long-term sustainability. The role will also lead future platform upgrades and lifecycle initiatives to ensure the platform remains supportable, scalable, and fit for future business growth.
A key aspect of the role is ensuring the organisation maximises the use of standard ('vanilla') platform capabilities wherever possible, minimising unnecessary customisation, operational complexity, and upgrade risk. This is an initial 6 month contract that sits inside IR35. You will be required onsite in London, Victoria 2 days a week.
What You'll Be Doing
- Own end-to-end delivery of all platform change, including enhancements, defects, upgrades, and lifecycle initiatives.
- Lead the commercial and delivery relationship with the SaaS platform provider, holding the partner accountable for quality, performance, and delivery outcomes.
- Act as the primary interface between the platform and business product teams.
- Translate business demand into deliverable platform outcomes while balancing technical constraints, operational stability, and delivery priorities.
- Drive structured planning, release management, governance, and risk management across all platform activity.
- Own platform reliability, resilience, operational performance, and service quality.
- Lead major platform initiatives, including upgrades, migrations, and capability expansion.
- Promote adoption of standard platform capabilities and challenge unnecessary bespoke customisation.
- Ensure platform changes remain sustainable, supportable, and aligned with platform governance principles.
- Provide visibility of platform risks, dependencies, constraints, and opportunities to business and technology stakeholders.
- Support product teams in delivering business capabilities dependent on the platform.
What We Need From You
- Proven experience delivering and operating complex SaaS or COTS enterprise platforms.
- Strong experience managing third-party vendors, delivery partners, and commercial relationships.
- Experience leading platform upgrades, lifecycle management, and operational governance.
- Strong stakeholder management and communication skills across business and technology teams.
- Experience managing delivery across multiple teams, priorities, and dependencies.
- Ability to balance business demand with operational stability and platform sustainability.
- Strong understanding of platform resilience, service management, and governance practices.
- Experience working with customer data, transactional systems, or rules-based platforms.
Desirable Experience
- Experience within loyalty, travel, fintech, retail, customer engagement, or membership platforms.
- Experience operating within product-led or platform-based organisations.
- Familiarity with API-led architectures and integrated product ecosystems.
- Experience leading large-scale SaaS platform transformations or migrations.
Benefits
- Competitive Rates
- Flexible working arrangements
- Opportunities for professional development and career advancement within a global company
- A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
- The chance to work on cutting-edge projects that are transforming the industry
- Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment.
- Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
Platform Delivery Lead - Loyalty in London employer: Mindera
As a Platform Delivery Lead in our London office, you will thrive in a dynamic and innovative environment that values your contributions and encourages professional growth. We offer competitive rates, flexible working arrangements, and the opportunity to work on cutting-edge projects alongside a supportive team that fosters collaboration and creativity. Join us to be part of a culture that prioritises freedom, responsibility, and a politics-free atmosphere, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Delivery Lead - Loyalty in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with SaaS platforms and vendor management. Share specific examples of how you've driven successful platform changes in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when an opportunity might arise, and showing initiative can really set you apart.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application. Plus, who doesn’t want to work with a great bunch of people?
We think you need these skills to ace Platform Delivery Lead - Loyalty in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with SaaS platforms and vendor management. We want to see how your skills align with the role of Platform Delivery Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your communication prowess. Use examples in your application that illustrate how you've effectively liaised between technical teams and business stakeholders in the past.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can balance business demands with operational stability. Share specific instances where you’ve successfully navigated challenges in platform delivery or upgrades, showing us your strategic thinking and resilience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mindera
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the SaaS loyalty platform and its capabilities. Familiarise yourself with how Membership, Currency, Rewards, and Identity features work, as well as the importance of minimising customisation. This knowledge will help you demonstrate your expertise and show that you're ready to take ownership of the platform.
✨Showcase Your Vendor Management Skills
Be prepared to discuss your experience managing third-party vendors and delivery partners. Think of specific examples where you've held partners accountable for quality and performance. Highlighting your ability to maintain strong commercial relationships will be key in showing that you can lead the delivery relationship effectively.
✨Balance Business Demand with Operational Stability
During the interview, emphasise your ability to translate business needs into deliverable outcomes while ensuring platform stability. Share examples of how you've successfully managed multiple priorities and dependencies in past roles. This will illustrate your capability to balance operational demands with the need for sustainable platform governance.
✨Communicate Clearly with Stakeholders
Strong communication skills are essential for this role. Prepare to discuss how you've engaged with both business and technology teams in previous positions. Be ready to provide examples of how you've navigated complex stakeholder relationships and ensured everyone is aligned on platform changes and initiatives.
