Client Engagement Principal

We are looking for a delivery focused individual to manage key client accounts based primarily in the UK. The role is to oversee delivery across one or more client engagements, ensuring we maximise value for the client and Mindera. This is an immersive leadership role with a strategic lean, to oversee the day to day activities within an account that will typically have upwards of 50 software engineers working across numerous teams. Primarily the role will ensure we deliver a great service to clients and foster strong partnerships. The successful candidate will ensure the customer is happy, our engineers are happy, new opportunities are identified and nurtured and risks well managed. The role will also support marketing and pre-sales activities, including input to tenders, shaping of new proposals, attendance at events and so on.

You’ll thrive in a fast paced scale-up environment that believes in self-organisation and individual empowerment, but is highly collaborative and supportive too. This means taking initiative and looking to add value in other areas or new initiatives wherever possible, and therefore developing your skills and fulfilling your potential as the business continues to grow. This is a hybrid opportunity. The successful applicant will be expected to work in one of our offices (London/Leicester), on client-site, or a combination of both three times a week. There may be very occasional travel to our overseas offices (mostly in Europe).

Requirements

Ultimately success in this role and success for Mindera as a business comes from delivering high quality software that meets the customers needs. Having a down to earth, open and transparent relationship with clients and engineers is key. Some of the related responsibilities might include:

• Discover, map and maintain key stakeholder relationships for an account.
• Ensure good working knowledge of clients business (challenges, goals, opportunities) and how the technology services we provide fit into the big picture and add value.
• Oversight of day to day software delivery activities, demonstrating a high level understanding of technologies, architecture and methodology, especially agile.
• Manage the demand/supply between the needs of the client and our engineering workforce, ensuring up to date hiring plans, coordination of new recruitment, and onboarding.
• Maintain detailed knowledge of what the team are doing and be credible in discussions with clients, e.g. recognising successes, weaknesses, and recommendations for improvement.
• Coordinate any changes in our work with the client to avoid surprises, e.g. team changes, delivery problems & mitigation, cost or timescale variances etc.
• Preparation and attendance of monthly account meetings, including compiling information for reports.
• Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of emotional intelligence to help resolve conflicts where necessary.
• Seek out and help curate account success stories to champion the team and use as case studies for future opportunities.
• Attendance at events, including networking and nurturing of new sales opportunities.

Relevant Skills and Experience

• Previous experience as a Technology Engagement Manager or a Technology Delivery Manager, Head of Engineering or Head of Tech.
• Exceptional communication and team skills with a track record of being able to build and maintain long-lasting relationships.
• Ambitious, confident and motivated; able to meet and exceed targets in a customer facing role.
• Strong understanding of technology delivery, ideally gained from previous hands-on experience as a developer/architect/project/product manager (especially web and mobile application development), including good awareness in contemporary technologies, processes and tools, especially agile delivery methods.
• Experience of successfully working with challenging clients or stakeholders and with complex business scenarios.
• Solution-focused, consultative, trusting and reassuring approach.
• Good attention to detail.

Benefits We Offer

• Flexible working arrangements.
• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued.
• 25 days holiday + bank holidays. After 2 years you are entitled to 1 additional day/year up to 30 days.
• Private Medical Healthcare with Aviva.
• Enhanced pension scheme (up to 8% matched).
• Enhanced Maternity, Paternity, Shared Parental and Adoption leave and pay.
• Retail Discounts.
• Cycle to Work scheme.
• Annual company team-building trip and Christmas party.
• At our office in Leicester we have a wide range of snacks and drinks to keep you fed and healthy.

About Mindera

At Mindera we use technology to build products we are proud of, with people we love. Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera. We partner with our clients, to understand their product and deliver high performance, resilient and scalable software systems that create an impact in their users and businesses across the world. You get to work with a bunch of great people, where the whole team owns the project together. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.