At a Glance
- Tasks: Lead the delivery and evolution of a key SaaS loyalty platform.
- Company: Dynamic global company with a supportive and innovative culture.
- Benefits: Competitive rates, flexible working, and career advancement opportunities.
- Other info: Join a team that values freedom, responsibility, and open communication.
- Why this job: Make an impact on cutting-edge projects in a collaborative, politics-free environment.
- Qualifications: Experience in delivering complex SaaS platforms and managing vendor relationships.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Loyalty Platform Delivery Lead to own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform. This role is responsible for ensuring the platform reliably enables Membership, Currency, Rewards, and Identity capabilities through effective vendor management, controlled platform delivery, and sustainable platform governance.
You will lead all platform delivery and change activity in partnership with the SaaS provider, ensuring business demand is delivered efficiently while maintaining platform stability, resilience, and long-term sustainability. The role will also lead future platform upgrades and lifecycle initiatives to ensure the platform remains supportable, scalable, and fit for future business growth.
A key aspect of the role is ensuring the organisation maximises the use of standard ('vanilla') platform capabilities wherever possible, minimising unnecessary customisation, operational complexity, and upgrade risk. This is an initial 6 month contract that sits inside IR35. You will be required onsite in London, Victoria 2 days a week.
What You'll Be Doing
- Own end-to-end delivery of all platform change, including enhancements, defects, upgrades, and lifecycle initiatives.
- Lead the commercial and delivery relationship with the SaaS platform provider, holding the partner accountable for quality, performance, and delivery outcomes.
- Act as the primary interface between the platform and business product teams.
- Translate business demand into deliverable platform outcomes while balancing technical constraints, operational stability, and delivery priorities.
- Drive structured planning, release management, governance, and risk management across all platform activity.
- Own platform reliability, resilience, operational performance, and service quality.
- Lead major platform initiatives, including upgrades, migrations, and capability expansion.
- Promote adoption of standard platform capabilities and challenge unnecessary bespoke customisation.
- Ensure platform changes remain sustainable, supportable, and aligned with platform governance principles.
- Provide visibility of platform risks, dependencies, constraints, and opportunities to business and technology stakeholders.
- Support product teams in delivering business capabilities dependent on the platform.
What We Need From You
- Proven experience delivering and operating complex SaaS or COTS enterprise platforms.
- Strong experience managing third-party vendors, delivery partners, and commercial relationships.
- Experience leading platform upgrades, lifecycle management, and operational governance.
- Strong stakeholder management and communication skills across business and technology teams.
- Experience managing delivery across multiple teams, priorities, and dependencies.
- Ability to balance business demand with operational stability and platform sustainability.
- Strong understanding of platform resilience, service management, and governance practices.
- Experience working with customer data, transactional systems, or rules-based platforms.
Desirable Experience
- Experience within loyalty, travel, fintech, retail, customer engagement, or membership platforms.
- Experience operating within product-led or platform-based organisations.
- Familiarity with API-led architectures and integrated product ecosystems.
- Experience leading large-scale SaaS platform transformations or migrations.
Competitive Rates, Flexible working arrangements, Opportunities for professional development and career advancement within a global company, A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued, The chance to work on cutting-edge projects that are transforming the industry. Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
Platform Delivery Lead - Loyalty employer: Mindera Group
As a Loyalty Platform Delivery Lead, you will thrive in a dynamic and innovative environment that values your contributions and encourages professional growth. With flexible working arrangements and the opportunity to work on cutting-edge projects, you'll be part of a supportive team that fosters collaboration and ownership, ensuring that your ideas are heard and valued. Located in the heart of London, this role offers a unique chance to engage with industry-leading technology while enjoying a politics-free workplace culture that prioritises freedom and responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Delivery Lead - Loyalty
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SaaS platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by understanding the company’s platform and its challenges. Show us you’ve done your homework by discussing how you can enhance their operational performance and manage vendor relationships effectively.
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be ready to discuss your experience with platform upgrades and governance. We want to hear how you’ve tackled similar challenges in the past and how you can bring that expertise to the table.
We think you need these skills to ace Platform Delivery Lead - Loyalty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Loyalty Platform Delivery Lead. Highlight your experience with SaaS platforms, vendor management, and any relevant projects that showcase your ability to deliver operational performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led platform upgrades or managed complex delivery relationships in the past. Make it personal and engaging!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from sharing how you’ve successfully navigated complex team dynamics.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll get to see more about our culture and values!
How to prepare for a job interview at Mindera Group
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the SaaS loyalty platform you'll be working with. Familiarise yourself with its capabilities, strengths, and any common challenges. This will help you speak confidently about how you can enhance its operational performance and ensure its long-term sustainability.
✨Showcase Your Vendor Management Skills
Be prepared to discuss your experience managing third-party vendors and delivery partners. Highlight specific examples where you've held partners accountable for quality and performance. This will demonstrate your ability to maintain strong commercial relationships and ensure successful platform delivery.
✨Balance Business Demand with Operational Stability
During the interview, emphasise your ability to translate business needs into deliverable outcomes while maintaining platform stability. Share examples of how you've successfully balanced competing priorities in past roles, showcasing your strategic thinking and stakeholder management skills.
✨Promote Standard Capabilities
Discuss your approach to minimising unnecessary customisation and promoting the use of standard platform capabilities. Be ready to explain how this mindset has helped previous organisations reduce operational complexity and upgrade risks, aligning with the company's goal of sustainable platform governance.
