At a Glance
- Tasks: Lead the delivery and evolution of a key SaaS loyalty platform.
- Company: Join a dynamic global company with a supportive culture.
- Benefits: Competitive rates, flexible working, and career advancement opportunities.
- Other info: Embrace freedom and responsibility while driving innovation and collaboration.
- Why this job: Work on cutting-edge projects in a politics-free environment with great people.
- Qualifications: Experience in managing complex SaaS platforms and strong stakeholder communication skills.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a Loyalty Platform Delivery Lead to own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform. This role is responsible for ensuring the platform reliably enables Membership, Currency, Rewards, and Identity capabilities through effective vendor management, controlled platform delivery, and sustainable platform governance. You will lead all platform delivery and change activity in partnership with the SaaS provider, ensuring business demand is delivered efficiently while maintaining platform stability, resilience, and long-term sustainability. The role will also lead future platform upgrades and lifecycle initiatives to ensure the platform remains supportable, scalable, and fit for future business growth. A key aspect of the role is ensuring the organisation maximises the use of standard ('vanilla') platform capabilities wherever possible, minimising unnecessary customisation, operational complexity, and upgrade risk.
This is an initial 6 month contract that sits inside IR35. You will be required onsite in London, Victoria 2 days a week.
What You'll Be Doing
- Own end-to-end delivery of all platform change, including enhancements, defects, upgrades, and lifecycle initiatives.
- Lead the commercial and delivery relationship with the SaaS platform provider, holding the partner accountable for quality, performance, and delivery outcomes.
- Act as the primary interface between the platform and business product teams.
- Translate business demand into deliverable platform outcomes while balancing technical constraints, operational stability, and delivery priorities.
- Drive structured planning, release management, governance, and risk management across all platform activity.
- Own platform reliability, resilience, operational performance, and service quality.
- Lead major platform initiatives, including upgrades, migrations, and capability expansion.
- Promote adoption of standard platform capabilities and challenge unnecessary bespoke customisation.
- Ensure platform changes remain sustainable, supportable, and aligned with platform governance principles.
- Provide visibility of platform risks, dependencies, constraints, and opportunities to business and technology stakeholders.
- Support product teams in delivering business capabilities dependent on the platform.
What We Need From You
- Proven experience delivering and operating complex SaaS or COTS enterprise platforms.
- Strong experience managing third-party vendors, delivery partners, and commercial relationships.
- Experience leading platform upgrades, lifecycle management, and operational governance.
- Strong stakeholder management and communication skills across business and technology teams.
- Experience managing delivery across multiple teams, priorities, and dependencies.
- Ability to balance business demand with operational stability and platform sustainability.
- Strong understanding of platform resilience, service management, and governance practices.
- Experience working with customer data, transactional systems, or rules-based platforms.
Desirable Experience
- Experience within loyalty, travel, fintech, retail, customer engagement, or membership platforms.
- Experience operating within product-led or platform-based organisations.
- Familiarity with API-led architectures and integrated product ecosystems.
- Experience leading large-scale SaaS platform transformations or migrations.
Competitive Rates
- Flexible working arrangements.
- Opportunities for professional development and career advancement within a global company.
- A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued.
- The chance to work on cutting-edge projects that are transforming the industry.
- Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment.
- Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.
- Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
Platform Delivery Lead - Loyalty in London employer: Mindera Group
As a leading employer in the tech industry, we offer a dynamic and innovative work environment where your contributions are truly valued. With flexible working arrangements and a strong focus on professional development, our team thrives on collaboration and creativity, ensuring that every member has the opportunity to grow and make a meaningful impact. Located in the heart of London, Victoria, you will be part of a supportive culture that encourages risk-taking and open communication, making it an exciting place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Delivery Lead - Loyalty in London
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Mindera Group who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Mindera Group!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Mindera Group to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace Platform Delivery Lead - Loyalty in London
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Mindera Group!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Platform Delivery Lead - Loyalty at Mindera Group! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Mindera Group
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Mindera Group uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Mindera Group that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Mindera Group, so it's relevant and sparks conversation during your interview.
