At a Glance
- Tasks: Provide friendly technical support to customers in English and Spanish, solving issues with care.
- Company: Join Playlist, a vibrant platform for intentional living and wellness.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Other info: Work Monday to Friday, 8am - 4:30pm GMT, in a diverse and inclusive environment.
- Why this job: Be the voice that connects customers to inspiring experiences and solutions.
- Qualifications: 1+ year in customer service, fluent in Spanish, and great communication skills.
The predicted salary is between 30000 - 42000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Who we are
At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally.
The Role You'll Play
As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact:
- Deliver exceptional technical support to our English and Spanish-speaking customers with warmth, clarity, and care.
- Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
- Navigate multiple support channels (phone, email, chat) with ease and professionalism.
- Educate customers on features and services, guiding them to get the most out of our products.
- Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
- Follow internal knowledge management processes to provide accurate, trusted solutions.
- Escalate complex issues appropriately to ensure every customer finds the right resolution.
- Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.
- Work Hours: Monday - Friday, 9:30am - 6:00pm UK time.
Experience You Bring
You’re energized by helping others, solving problems, and learning new technologies. Here’s what sets you up for success:
- 1+ year of customer service or call center experience, ideally in a fast-paced environment.
- Fluent in Spanish (required); French or Italian language skills are a big plus!
- Strong communicator. Clear, empathetic, and confident across phone and email.
- Curious and solution-focused, with the ability to ask great questions and actively listen.
- Comfortable with internet browsers, email platforms, and multitasking across systems.
- Quick learner with a passion for understanding software and translating tech talk into real solutions.
- Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.
- Eligible to work in the country the job is advertised (RTW required).
Technical Support Specialist I (Spanish Speaker) employer: Mindbody
At Mindbody, we pride ourselves on being an exceptional employer that fosters a vibrant work culture focused on employee growth and development. Our team enjoys comprehensive benefits, including flexible working arrangements and opportunities for professional advancement, all while contributing to the wellness industry in a dynamic location. Join us to make a meaningful impact as you help our clients thrive with our innovative platform.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist I (Spanish Speaker)
✨Tip Number 1
Get to know the company inside out! Research Playlist's mission and values, and think about how your skills as a Technical Support Specialist can contribute. This will help you connect with the interviewers and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both English and Spanish, try role-playing common support scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a tricky situation into a positive outcome. This will demonstrate your ability to stay calm under pressure and find solutions quickly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Playlist team. Good luck!
We think you need these skills to ace Technical Support Specialist I (Spanish Speaker)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair while keeping it professional. Remember, we’re looking for someone who can connect with our customers, so a friendly tone goes a long way.
Tailor Your Application:Make sure to tailor your application to the role of Technical Support Specialist I. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with what we do at Playlist!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Mindbody
✨Brush Up on Your Tech Skills
Make sure you're comfortable with the technical aspects of the role. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you would handle specific technical issues. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Your Bilingual Communication
Since this role requires fluency in Spanish, practice answering common interview questions in both English and Spanish. This will not only boost your confidence but also demonstrate your ability to communicate effectively with diverse customers.
✨Showcase Your Customer Service Experience
Prepare examples from your past customer service roles where you resolved issues or provided exceptional support. Highlight your ability to stay calm under pressure and create positive outcomes, as these are key traits for a Technical Support Specialist.
✨Familiarise Yourself with Playlist's Products
Take some time to explore Playlist's platform and understand its features and services. Being knowledgeable about the products will allow you to answer questions more effectively and show your genuine interest in the company and its mission.
