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For Companies At a Glance
- Tasks: Provide friendly technical support to customers via phone, email, and chat.
- Company: Join Mindbody, a vibrant company in Greater Manchester with a focus on customer care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the first voice customers hear and make a real difference in their experience.
- Qualifications: Fluent in French with customer service experience; strong communication skills are a must.
- Other info: Diverse workplace that values unique backgrounds and experiences.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Support Specialist I – French Speaker at Mindbody (Playlist) in Greater Manchester, United Kingdom. You will be the first friendly voice customers hear, providing solutions and connection across channels (phone, email, chat, web). Work hours: Monday to Friday, 8:00am – 4:30pm GMT.
Responsibilities
- Deliver exceptional technical support to English and French-speaking customers with warmth, clarity, and care.
- Troubleshoot and resolve basic technical product issues to keep the experience smooth and positive.
- Navigate multiple support channels (phone, email, chat) with professionalism.
- Educate customers on features and services, guiding them to maximize product value.
- Document customer interactions to ensure a seamless experience across touchpoints.
- Follow internal knowledge management processes to provide accurate, trusted solutions.
- Escalate complex issues to ensure correct resolutions.
- Acquire your Level 1 Technical Support Certification and continue growing technical expertise.
Qualifications
- 1+ year of customer service or call center experience, ideally in a fast-paced environment.
- Fluent in French (required); Italian or Spanish is a plus.
- Strong communicator: clear, empathetic, and confident across phone and email.
- Curious and solution-focused with strong listening skills.
- Comfortable with internet browsers, email platforms, and multitasking across systems.
- Quick learner with an interest in software and translating tech talk into solutions.
- Calm under pressure and capable of positive outcomes in high-energy situations.
- Eligible to work in the UK (right to work required).
Additional Information
Playlist is an Equal Opportunity Employer. We encourage applicants from diverse backgrounds and experiences. By applying, you consent to communications about your application and other roles; see our Privacy Notices for details. This description outlines key responsibilities and may not cover all tasks. Additional duties may be assigned to support team and business goals.
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Technical Support Specialist I - French Speaker employer: Mindbody
Contact Detail:
Mindbody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist I - French Speaker
✨Tip Number 1
Get to know the company! Research Mindbody and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both English and French, make sure you're comfortable switching between languages. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during interviews to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Mindbody. Don’t miss out!
We think you need these skills to ace Technical Support Specialist I - French Speaker
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, you’ll be the first voice our customers hear!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or technical support. We’re looking for someone who can troubleshoot and resolve issues, so share specific examples that showcase your skills in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Mindbody
✨Brush Up on Your Tech Skills
Make sure you're comfortable with the technical aspects of the role. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved issues in the past. This will show your potential employer that you’re not just a people person, but also tech-savvy!
✨Practice Your Language Skills
Since this role requires fluency in French, it’s crucial to practice your language skills before the interview. Try conducting mock interviews in French or explaining technical concepts in both English and French. This will help you feel more confident and demonstrate your bilingual abilities.
✨Know the Company and Its Products
Do some research on Mindbody and its offerings. Understanding their products will allow you to speak knowledgeably about how you can help customers maximise their experience. Plus, it shows that you’re genuinely interested in the company and its mission.
✨Prepare for Common Interview Questions
Think about how you would answer typical interview questions, especially those related to customer service scenarios. Be ready to share examples of how you've handled difficult situations or provided exceptional support. This will highlight your problem-solving skills and customer-centric approach.
