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For Companies At a Glance
- Tasks: Provide friendly technical support and solutions to customers over phone, email, and chat.
- Company: Join Playlist, a vibrant tech company focused on enhancing wellness through meaningful connections.
- Benefits: Flexible hours, supportive team culture, and opportunities for personal and professional growth.
- Why this job: Be the voice that helps customers thrive while learning about innovative tech solutions.
- Qualifications: Customer service experience and fluency in Italian are essential; other languages are a bonus.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Support Specialist I – French Speaker at Mindbody (Playlist) in Greater Manchester, United Kingdom.
You will be the first friendly voice customers hear, providing solutions and connection across channels (phone, email, chat, web).
Work hours: Monday to Friday, 8:00am – 4:30pm GMT.
Responsibilities
Deliver exceptional technical support to English and French-speaking customers with warmth, clarity, and care.
Troubleshoot and resolve basic technical product issues to keep the experience smooth and positive.
Navigate multiple support channels (phone, email, chat) with professionalism.
Educate customers on features and services, guiding them to maximize product value.
Document customer interactions to ensure a seamless experience across touchpoints.
Follow internal knowledge management processes to provide accurate, trusted solutions.
Escalate complex issues to ensure correct resolutions.
Acquire your Level 1 Technical Support Certification and continue growing technical expertise.
Qualifications
1+ year of customer service or call center experience, ideally in a fast-paced environment.
Fluent in French (required); Italian or Spanish is a plus.
Strong communicator: clear, empathetic, and confident across phone and email.
Curious and solution-focused with strong listening skills.
Comfortable with internet browsers, email platforms, and multitasking across systems.
Quick learner with an interest in software and translating tech talk into solutions.
Calm under pressure and capable of positive outcomes in high-energy situations.
Eligible to work in the UK (right to work required).
Additional Information
Playlist is an Equal Opportunity Employer.
We encourage applicants from diverse backgrounds and experiences.
By applying, you consent to communications about your application and other roles; see our Privacy Notices for details.
This description outlines key responsibilities and may not cover all tasks.
Additional duties may be assigned to support team and business goals.
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Technical Support Specialist I employer: Mindbody
Contact Detail:
Mindbody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist I
✨Tip Number 1
Get to know the company culture before your interview! Check out Playlist's social media and website to see how they connect with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Technical Support Specialist, you'll need to be clear and empathetic. Try role-playing common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges in a high-energy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to join the Playlist team!
We think you need these skills to ace Technical Support Specialist I
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and helping others shine through. We want to see how excited you are about the role and how you can contribute to our mission of creating meaningful connections.
Tailor Your Experience: Make sure to highlight your customer service experience, especially in fast-paced environments. We love seeing how your past roles have prepared you for this position, so don’t hold back on sharing relevant examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team seamlessly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mindbody
✨Know the Company
Before your interview, take some time to research Playlist and its mission. Understand how they connect people with wellness experiences and what their values are. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Technical Support Specialist I, clear communication is key. Practice explaining technical concepts in simple terms, as you'll need to do this with customers. During the interview, demonstrate your ability to listen actively and respond empathetically to questions.
✨Prepare for Common Scenarios
Think about common technical issues that customers might face and how you would resolve them. Be ready to discuss your problem-solving process and provide examples from your past experience. This will show that you can handle the dynamic environment at Playlist.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if Playlist is the right fit for you.