At a Glance
- Tasks: Provide friendly technical support to customers, solving issues and enhancing their experience.
- Company: Join Playlist, a tech company focused on meaningful connections in wellness and fitness.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal and professional growth.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
- Why this job: Be the voice that helps customers thrive while working in a dynamic, energetic environment.
- Qualifications: Fluent in Italian, with customer service experience and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.
Who we are
At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally.
The Role You'll Play
As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high‑energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact:
- Deliver exceptional technical support to our English and Italian‑speaking customers with warmth, clarity, and care.
- Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
- Navigate multiple support channels (phone, email, chat) with ease and professionalism.
- Educate customers on features and services, guiding them to get the most out of our products.
- Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
- Follow internal knowledge management processes to provide accurate, trusted solutions.
- Escalate complex issues appropriately to ensure every customer finds the right resolution.
- Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.
Work Hours: Monday - Friday, 9am - 5:30pm UK time.
Experience You Bring
You’re energized by helping others, solving problems, and learning new technologies. Here’s what sets you up for success:
- 1+ year of customer service or call center experience, ideally in a fast‑paced environment.
- Fluent in Italian (required); French or Spanish language skills are a big plus!
- Strong communicator. Clear, empathetic, and confident across phone and email.
- Curious and solution‑focused, with the ability to ask great questions and actively listen.
- Comfortable with internet browsers, email platforms, and multitasking across systems.
- Quick learner with a passion for understanding software and translating tech talk into real solutions.
- Calm under pressure and skilled at creating positive outcomes, even in high‑energy situations.
- Eligible to work in the country the job is advertised (RTW required).
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Technical Support Specialist I - Italian Speaker in Sheffield employer: Mindbody
At Playlist, we pride ourselves on fostering a vibrant work culture that champions innovation and personal growth. As a Technical Support Specialist I, you'll not only engage with customers in a dynamic environment but also benefit from our commitment to employee development, including obtaining your Level 1 Technical Support Certification. With a focus on meaningful connections and a supportive team atmosphere, we empower you to thrive both professionally and personally while contributing to the wellness community.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist I - Italian Speaker in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mindbody. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mindbody before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist I - Italian Speaker in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mindbody:Your cover letter is your chance to shine! Tell us why you want to work at Mindbody specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mindbody!
How to prepare for a job interview at Mindbody
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
