At a Glance
- Tasks: Support MINDBODY customers with technical and business management needs while managing complex projects.
- Company: Join a diverse and innovative team at MINDBODY, a leader in wellness technology.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive culture that values diversity and encourages personal development.
- Why this job: Make a real impact by helping businesses thrive with cutting-edge software solutions.
- Qualifications: Fluent in English and French, with experience in customer support and project management.
The predicted salary is between 40000 - 50000 £ per year.
The Technical Account Management team provides a wide range of services to MINDBODY customers who wish to engage with a single point of contact for their technical and business management needs. Customers who purchase Technical Account Management may also request their TAM to support multiple types of project engagements from onboarding new locations to mass data changes within the software.
The Technical Account Manager (TAM) provides advanced technical account management support to their assigned customer base by gaining an understanding of a customer’s business model to develop solutions that meet the customer’s needs and improve efficiencies within the software. The TAM is required to develop relationships with customers along with internal resources to ensure a customer’s success when utilising Mindbody solutions. The TAM is responsible for managing the customer experience by educating customers on best practices, acting as a project manager for all technical matters related to MINDBODY, and delivering services in a way that delights customers.
The TAM provides support for advanced and complex technical needs. The TAM’s overall goals are to provide a superior customer experience to ultimately maintain or drive an increase in account recurring revenue (ARR) and support their MINDBODY designated portfolio.
About The Role
- Build and maintain a high level of technical knowledge around MINDBODY software platforms and expand features and/or services.
- Manage a designated portfolio of multi-location accounts.
- Develop customer relationships and gain an understanding of a customer’s business model to identify service needs that result in a clear account management plan.
- Use advanced product knowledge to educate customers on product features or additional services to meet their needs; assist them with gaining additional value and knowledge of the product and services.
- Act as a single point of contact to coordinate resolution of basic and complex customer inquiries related to specialty areas of the service or products.
- Identify gaps in a customer’s workflow, site setup and product usage, to develop solutions that support a customer’s business objectives and educate them on best practices.
- Accurately track customer engagements, support interactions, account progress and milestones.
- Act as a liaison between customers and MINDBODY partners, internal development teams or other third-party developers to oversee customer projects to ensure that desired timelines and deliverables are met.
- Provide excellent, regular client communications and responses and consistent follow through on all issues and actions.
- Self-manage high stress situations and customer escalations in a professional manner and work towards resolution.
- Collaborate internally as needed to develop and share best practices and knowledge that will better support customers.
- Advocate and communicate opportunities for development to management with a solution-oriented mindset when issues or process changes are needed to support a better customer experience.
Skills & Experience
- Bachelor’s Degree or equivalent experience.
- Experience with Mindbody software is essential.
- Bilingual English & French.
- Three (3) years of experience in a client-facing, high-level, customer support or service role.
- Project management or coordination experience preferred.
- Demonstrated proficiency of Mindbody’s core software products is required.
- Excellent time management and organisational skills, ability to prioritise and use time effectively and efficiently across a broad range of activities and projects.
- Excellent verbal and written communication skills, with the ability to communicate in a clear, concise, and understandable manner.
- Demonstrated ability to mitigate and take ownership of escalated and complex customer issues with confidence, patience, and professionalism.
- Ability to use strong problem-solving skills, quick-thinking, expectation setting, and independent judgement when making decisions that impact customers and Mindbody.
- Experience writing technical procedures and presenting information in response to customer questions.
- Ability to collaborate cross-functionally with all levels of internal customers in a tactful and professional manner.
- Critical thinker and skilled problem solver, can troubleshoot technical issues to determine the right path to resolution.
- Demonstrated ability to manage customer expectations and facilitate win-win situations.
- Ability to share feedback and suggestions internally to improve processes, products and services while advocating for customer needs.
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply.
Technical Account Manager - French Speaker in Salford employer: Mindbody
MINDBODY is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to grow and develop their skills in a dynamic environment. As a Technical Account Manager, you will benefit from comprehensive training, opportunities for professional advancement, and the chance to make a meaningful impact on customer success while working in a vibrant location that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - French Speaker in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, especially those in the tech and account management fields. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical account management. Think about how you can showcase your experience with MINDBODY software and your bilingual skills in English and French.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for their work and how you can contribute as a Technical Account Manager.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in account management and MINDBODY software. This will not only boost your confidence but also make you stand out as a candidate who’s genuinely invested in the field.
We think you need these skills to ace Technical Account Manager - French Speaker in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with MINDBODY software and any relevant project management skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can explain technical concepts to non-technical audiences.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled complex customer issues in the past. This will help us see your critical thinking and problem-solving skills in action.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Mindbody
✨Know Your Stuff
Make sure you have a solid understanding of MINDBODY software and its features. Brush up on any technical aspects that might come up during the interview, as well as how they relate to customer needs. This will show that you're not just familiar with the product but can also provide valuable insights.
✨Speak Their Language
Since this role requires bilingual skills, practice your French technical vocabulary. Be prepared to switch between English and French if needed, especially when discussing complex technical issues. This will demonstrate your fluency and ability to communicate effectively with diverse clients.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or improved processes. Highlight your critical thinking and troubleshooting abilities, as these are key for a Technical Account Manager. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Ask questions about their experiences and the team culture. This not only shows your interest in the role but also reflects your ability to develop relationships, which is crucial for a TAM.
