At a Glance
- Tasks: Provide software training and onboarding support to Mindbody customers.
- Company: Join Playlist, a leader in connecting people with inspiring wellness experiences.
- Benefits: Enjoy remote work, generous time off, and comprehensive health benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing wellness through technology and customer support.
- Qualifications: Fluent in French, customer service experience, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real‑world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting‑edge solutions. Join us if you're passionate about enhancing wellness through technology.
About the right team member
The Onboarding Specialist position provides software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to reach their goals and realize value. This position acts as a liaison between the customer and other Mindbody teams and recommends and/or helps to implement value‑add services available through Mindbody.
About the role
- Manages accounts for assigned customers to provide training and onboarding support consistent with department expectations and procedures.
- Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
- Identifies customer needs and recommends and/or coordinates additional value add services and products.
- Proactively follows up with assigned accounts as needed to accommodate the customer needs and promote engagement.
- Builds trust and confidence with the customer using first‑hand knowledge of products, services, and processes.
- Uses product and onboarding specific logic to solve problems with effective solutions.
- Sets appropriate objectives and workload for the customer, lays out work in a well‑planned and organized manner and maintains two‑way dialogue with customer on work and results.
- Schedules additional training sessions for customers after each completed training session as needed.
- Continues ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge.
- All other duties as assigned.
This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
Skills & experience
- Bachelor’s degree or High School diploma and equivalent experience required.
- Advanced Proficiency in French for reading, writing and verbal communication required.
- Customer service experience.
- Training or teaching experience preferred.
- Strong time management skills with the ability to use time effectively and efficiently.
- Ability to read, analyze and solve customer questions.
- Ability to clearly write procedures in response to customer questions.
- Ability to effectively present information (verbal and written) and respond to customer questions in one‑on‑one and group settings.
- Practices attentive and active listening.
- Knowledgeable in current industry practices, trends, technology, and other information affecting clients’ businesses.
- Knowledge of database and internet‑based software.
- Knowledge of Microsoft Outlook, Excel, and Word.
- Familiar with internet browsers and settings.
- Familiar and skilled with online chat tools, and email.
- Experience working with salon/spa businesses preferred.
What’s in it for you?
We’re committed to supporting you both inside and outside of work, offering a comprehensive benefits package that prioritises your health, wellbeing, and future:
- Fully Remote Position.
- Time Off: Generous paid time off, plus company‑wide monthly wellness days to recharge.
- Health and Wellness: Private Health Insurance (AXA), Dental Insurance (BUPA), Monthly Wellness Stipend (Benepass), Calm Subscription, Discounted ClassPass Plan, Spring Health Mental Health Support.
- Financial and Future: Royal London Pension Scheme: Up to 6% employer match, Life, Income & Critical Illness Insurance, Carrot Fertility Benefits: Support for family planning with available funds.
- Additional Perks: BenefitsHub Platform: Access to a wide range of exclusive discounts, Bonusly Reward Recognition, Cycle‑to‑Work Scheme, Eye Test Vouchers.
Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Onboarding Specialist - French employer: Mindbody
At Mindbody, we pride ourselves on being an exceptional employer that fosters a vibrant work culture focused on employee growth and development. Our team enjoys comprehensive benefits, including flexible working arrangements and opportunities for professional advancement, all while contributing to the wellness industry in a dynamic location. Join us to make a meaningful impact as you help our clients thrive with our innovative platform.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist - French
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mindbody. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mindbody before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Specialist - French
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mindbody:Your cover letter is your chance to shine! Tell us why you want to work at Mindbody specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mindbody!
How to prepare for a job interview at Mindbody
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
