Mind Cymru Hybrid (Cardiff), National Mind Hybrid (Stratford - London)
Directorate:
Income Generation
Contract Type:
Permanent full time
Closing Date:
9 November 2026
About the team
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We're recruiting a Supporter Experience Design Manager to join our team. This role is focused on ensuring the quality and availability of Mind's data, on which Mind's ability to deliver personal and high quality supporter experience depends. This role drives fundraising performance through maximising the value of our data,and is part of the Supporter Experience and Data team.
Hybrid working: Based in either our London or Cardiff offices with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.
Key duties and responsibilities
The post holder will be critical to thedelivery of excellent supporter experience. You will ensure the quality and availability of Mind's data, on which Mind's fundraising performancedepends. This role delivers strategies and plans that ensure the effective management,protection, and use of our data assets, maximising data to mobilise even greater support for the people Mind helps.
This role is responsible for:
- Ensuring thatdata ingested into CRM is designed and mapped, so that it is availableforperformance reporting, analysis, and personalised supporter journeys.
- Developing structured processes for collecting,organising, and storing data to ensure it is accurate, complete, and reliable.
- Monitoring andevaluating the quality ofdata within CRM, collaborating with teams to ensure that the data required for performance reporting,analysis and supporter journeys is available, accurate and timely
- Identifying and resolving issues; root cause analysis to identify underlying factors contributing todata quality issues, developing and implementing strategies and initiatives forcorrective actions aimed at improving the quality of data over time
We want to hear from you if you have:
- A thorough understanding of CRM (preferably Dynamics 365) anddata principles: expertise in automation, data structures, integrated systems, data importing, and logic.
- Demonstrable experience of working with stakeholders to design data structures, definitions and workflowsthat maximise the value of supporter data, ensuring it supports acquisition, retention, and tailored engagement strategies.
- Substantialexperience in designing, implementing, testing, and troubleshooting data and income processes, ensuring that the team supports the charity'sbusiness-as-usual functions effectively and efficiently.
- Technical knowledge and experience of implementing systems for data qualityand minimisation, maintaining integrity and compliance of data assets.
- A proactive and innovative mindset, staying ahead of emerging technologies and data-drivenengagement trends to continuously improve supporter experience
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
This role requires a Disclosure and Barring Service (DBS) check.
We retain theauthority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.
Find out more about working for us, including our benefits
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Supporter Experience Design Manager employer: Mind
Mind Cymru is an exceptional employer dedicated to improving mental health policies and services across Wales. With a strong commitment to employee growth, we foster a collaborative work culture that values diverse voices and experiences, ensuring that our team members are empowered to make a meaningful impact. Located in a vibrant community, we offer unique opportunities for advocacy and partnership, making every role here not just a job, but a chance to contribute to a vital cause.
