At a Glance
- Tasks: Lead a vibrant team, manage shop performance, and create a welcoming space for customers.
- Company: Join a passionate charity dedicated to mental health support and community impact.
- Benefits: Enjoy competitive salary, 25 days holiday, and personal development opportunities.
- Other info: Embrace diversity and enjoy a work-life balance with various employee perks.
- Why this job: Make a real difference in mental health while growing your career in a supportive environment.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 22000 - 24960 £ per year.
About The Role
Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximizing profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers.
They inspire and lead a diverse team of staff and volunteers, creating a caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre‑loved, donated stock to fund Mind's vital mental health support services.
They play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.
As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same.
You will also have opportunities to take ownership of your development, with support to help you reach your ambitions in whatever way this looks like for you.
We actively look for opportunities to learn and grow so we can do better for the people who need us.
You will be valued for the unique contribution that you can bring.
We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect.
We're passionate and determined people, always looking for ways to build a better future for mental health.
- We're Looking For Someone Who
- Has experience as a retail manager or a similar management role
- Has the ability to effectively lead and motivate others
- Can plan and prioritise workload, and the workload of their team
- Has commercial awareness
- Has a strong customer focus
- Demonstrates our values and behaviours, which are at the core of all we do
- About Our Benefits
- Competitive annual salary
- 25 days' paid holiday per year (pro‑rata for part‑time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work‑life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest‑free season ticket loan
- Equality, Diversity and Inclusion
We value the power of diversity.
We embrace the different perspectives that each of us bring.
We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment.
The successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or work with adults workforce check based on their role and responsibilities.
Equal Opportunities
Mind Retail is an equal opportunities employer, welcoming applicants from all communities.
We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
Additional Information
This vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
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Shop Manager employer: Mind
Mind Retail is an exceptional employer that prioritises employee well-being and community impact. With a strong commitment to work-life balance and opportunities for personal development, you will thrive in a supportive environment that values inclusivity and teamwork. Join us in making a meaningful difference while enjoying a fulfilling role in your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mind, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mind!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mind, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mind and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mind that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mind
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
