At a Glance
- Tasks: Lead a diverse team, maximise shop performance, and provide excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health support in local communities.
- Benefits: Enjoy competitive salary, 25 days holiday, and personal development opportunities.
- Other info: Be part of a passionate team dedicated to creating positive change.
- Why this job: Make a real impact in mental health while developing your career in a supportive environment.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 25000 - 25500 £ per year.
About the role
Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.
As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.
You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.
We're looking for someone who:
- has experience as a retail manager, or a similar management role
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
- demonstrates our values and behaviours, which are at the core of all we do
Sound like you?
Join our team. Join the fight for mental health.
About our benefits
As Shop Manager, you'll receive the fantastic benefits below:
- Competitive annual salary
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work‑life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work SchemeInterest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults’ workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please click on the Job Description button below.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Shop Manager in Bury St Edmunds employer: Mind
Mind Retail is an exceptional employer, offering Shop Managers the chance to lead a diverse team in a supportive environment while making a meaningful impact on mental health in local communities. With a strong commitment to employee development, work-life balance, and a range of benefits including competitive salaries and generous holiday allowances, Mind Retail fosters a culture of growth and inclusivity. Join us in our mission to ensure everyone experiencing a mental health problem receives the support and respect they deserve.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Bury St Edmunds
✨Tip Number 1
Get to know the company inside out! Research Mind Retail, their values, and their community impact. This will help you connect your experience as a retail manager to their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you for the role.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you led a team or improved shop performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It shows you’re genuinely interested in joining us at Mind Retail and helps us keep track of your application more easily.
We think you need these skills to ace Shop Manager in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for mental health and retail! Share why you want to be a Shop Manager with Mind and how you can contribute to our mission. A personal touch goes a long way!
Tailor Your CV:Make sure your CV highlights your relevant experience in retail management. We want to see how you've led teams, maximised profits, and created a positive environment. Customise it to fit the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your skills align with our values and the specific requirements of the Shop Manager role. Keep it engaging and concise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Mind
✨Know Your Shop Inside Out
Before the interview, take some time to research the charity shop and its mission. Understand how it contributes to mental health support and be ready to discuss how you can enhance its performance and community impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or volunteers, resolved conflicts, or improved team dynamics. This will demonstrate your ability to inspire and lead a diverse team.
✨Demonstrate Commercial Awareness
Be ready to talk about your understanding of retail management and how you can maximise profits while maintaining high shop standards. Discuss any strategies you've used in previous roles to drive sales or improve customer experience.
✨Emphasise Your Customer Focus
Think of instances where you've gone above and beyond for customers. Be prepared to share these stories, as they highlight your commitment to providing excellent service, which is crucial for a Shop Manager role.
