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For Companies At a Glance
- Tasks: Lead the People & Culture Operations team to enhance employee experiences and manage payroll and recruitment.
- Company: Join National Mind, a passionate organization dedicated to improving mental health support for everyone.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Be part of a mission-driven team reshaping mental health support while developing your leadership skills.
- Qualifications: Experience in HR operations and a passion for improving employee experiences are essential.
- Other info: Applications from diverse backgrounds are encouraged; apply early as the position may close sooner.
The predicted salary is between 36000 - 60000 £ per year.
About The Team
We have big goals over the next few years.
We’re going to be fighting for mental health in a way we never have before.
Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Will you join us?
We’re a recently formed People & Culture department looking for a permanent Operations Manager to join us as we continue to reshape the foundations of people practice. We’ve made huge strides over the last nine months and we’re looking for an equally passionate person to improve our service offer so that our people receive a high quality experience with each interaction.
The People & Culture Operations Manager will have accountability for the People & Culture Operations function at National Mind, supporting approximately 420 employees. This role involves leading a team of three direct reports and ensuring a high-quality service for all our customers using best practice and professionalism that aligns with the CIPD.
Primarily, this role will manage the People transactional service, oversee payroll administration, data management and recruitment, with the support of the People & Culture Operations team.
Key duties and responsibilities
The Post Holder Will
- Lead the planning and delivery of the People & Culture Operations function with a focus on high-quality service.
- Oversee payroll administration, data integrity, and resolve complex customer queries.
- Motivate and develop a team to support a good employee experience.
- Regularly review team output using data analytics and make recommendations for improvements.
- Collaborate with key stakeholders to enhance workforce planning and the employee experience.
- Lead on people projects with the support of the Head of People & Culture and other stakeholders.
Mind’s equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
We reserve the right to close this job advertisement earlier than the advertised closing date due to high interest. Applicants are advised to submit their application in early to avoid missing this opportunity.
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People & Culture Operations Manager employer: Mind
Contact Detail:
Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Culture Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in People & Culture operations, especially those related to mental health support. This knowledge will not only help you understand the role better but also show your passion for the mission of National Mind.
✨Tip Number 2
Highlight your experience in leading teams and improving service delivery. Be ready to discuss specific examples where you've motivated a team or enhanced employee experiences, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Prepare to discuss how you use data analytics to drive improvements in People & Culture functions. Being able to demonstrate your analytical skills will be crucial, as the role involves regular reviews of team output.
✨Tip Number 4
Network with current or former employees of National Mind if possible. Understanding their culture and values can give you insights that will help you tailor your approach during the interview process.
We think you need these skills to ace People & Culture Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the People & Culture Operations Manager position. Make sure you understand the key responsibilities and how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in people operations, payroll administration, and team leadership. Use specific examples that demonstrate your ability to deliver high-quality service and improve employee experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health and your commitment to enhancing the employee experience. Address how your skills and experiences make you a perfect fit for the role and the organization’s mission.
Align with Mind's Values: In your application, emphasize your commitment to equality and diversity, as highlighted in Mind's equity statement. Show how your values align with those of the organization and how you can contribute to their goals.
How to prepare for a job interview at Mind
✨Understand the Mission
Make sure you are familiar with the organization's mission to support mental health. Be prepared to discuss how your values align with this mission and how you can contribute to their goals.
✨Showcase Leadership Skills
As a People & Culture Operations Manager, you'll be leading a team. Prepare examples of how you've motivated and developed teams in the past, and be ready to discuss your leadership style.
✨Data-Driven Decision Making
Since the role involves reviewing team output using data analytics, be prepared to talk about your experience with data management and how you've used analytics to drive improvements in previous roles.
✨Collaboration is Key
Highlight your experience in collaborating with stakeholders. Be ready to provide examples of successful projects where you worked with others to enhance employee experiences or improve processes.
