At a Glance
- Tasks: Support the Shop Manager in driving sales and creating a welcoming community hub.
- Company: Join Mind Retail, a charity fighting for mental health through retail.
- Benefits: Enjoy competitive pay, 25 days holiday, and personal development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in mental health while growing your retail career.
- Qualifications: Passion for retail and a desire to learn; management experience not required.
The predicted salary is between 24000 - 30000 £ per year.
As an Assistant Shop Manager in Mind Retail, you’ll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind’s vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.
You’ll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop. As Assistant Shop Manager, you’ll also be invested in, and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you’ll be able to take ownership for your own personal and professional development.
You’ll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.
We’re looking for someone who:
- is passionate about retail
- has the ability to lead and motivate others
- can plan and prioritise their own workload and the workload of the team
- has a strong customer focus
- can demonstrate our values and behaviours, which are at the core of all we do
If you haven’t got management or supervisor level experience, don’t worry! We’re just as interested in people who want a career in retail, are prepared to work hard and are eager to learn. We need great people like you to help us in the fight for mental health. Will you join us?
As Assistant Shop Manager, you’ll receive the fantastic benefits below:
- Competitive hourly pay, which is in line with the Real Living Wage
- 25 days’ paid holiday per year (pro‑rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work‑life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won’t stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children’s Barred List and/or 'Work with Adults' workforce check based on their role and responsibilities.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Assistant Shop Manager in Marlborough employer: Mind
Mind Retail is an exceptional employer, offering a supportive and inclusive work environment where every team member plays a vital role in championing mental health. With a strong commitment to employee development through tailored workshops and comprehensive induction programmes, you will have the opportunity to grow both personally and professionally while making a meaningful impact in your community. Enjoy competitive pay, generous holiday allowances, and a range of benefits that promote work-life balance, making this an ideal place for those passionate about retail and mental health advocacy.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Marlborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mind, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mind!
We think you need these skills to ace Assistant Shop Manager in Marlborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mind, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mind and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mind that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mind
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
