At a Glance
- Tasks: Design and manage data processes to enhance supporter experiences and fundraising performance.
- Company: Mind, a leading mental health charity dedicated to supporting individuals with mental health challenges.
- Benefits: Flexible working, wellbeing support, training opportunities, and competitive salaries.
- Other info: Hybrid working model with great career development prospects.
- Why this job: Make a real difference in mental health while developing your skills in data management.
- Qualifications: Experience with CRM systems and a passion for improving supporter engagement.
The predicted salary is between 52260 - 54033 £ per year.
Mind is a registered mental health charity in England and Wales (charity no.
) that fights for the rights of people experiencing mental health problems, working to ensure everyone gets the support and respect they deserve.
The organisation campaigns, provides information, and works to improve mental health services across the country.
The role
The Supporter Experience Design Manager sits within the Supporter Experience and Data team, part of the Income Generation directorate.
The role is central to Mind's fundraising performance, ensuring the quality and availability of data that underpins personalised supporter journeys and performance reporting.
It is a permanent, full-time position based in either the London (Stratford) or Cardiff office on a hybrid basis, with staff expected to attend the office two days per week.
- What you would do
- Design and map data ingested into the CRM so that it is available for performance reporting, analysis, and personalised supporter journeys.
- Develop structured processes for collecting, organising, and storing data to ensure it is accurate, complete, and reliable.
- Monitor and evaluate the quality of data within the CRM, collaborating with teams to ensure data required for reporting, analysis, and supporter journeys is available, accurate, and timely.
- Identify and resolve data quality issues, carrying out root cause analysis to understand underlying factors and implementing corrective strategies to improve data quality over time.
- Deliver strategies and plans for the effective management, protection, and use of data assets to maximise support for the people Mind helps.
- What they are looking for
- A thorough understanding of CRM systems (preferably Dynamics 365) and data principles, including automation, data structures, integrated systems, data importing, and logic.
- Demonstrable experience working with stakeholders to design data structures, definitions, and workflows that maximise the value of supporter data and support acquisition, retention, and tailored engagement strategies.
- Substantial experience designing, implementing, testing, and troubleshooting data and income processes to support charity business-as-usual functions effectively.
- Technical knowledge and experience implementing systems for data quality and minimisation, maintaining data integrity and compliance.
- A proactive mindset, keeping up with emerging technologies and data-driven engagement trends to continuously improve supporter experience.
- Working arrangements
The role is based in either the London (Stratford) or Cardiff office with a hybrid working arrangement.
Employees are expected to attend the office two days per week, with flexibility depending on business needs.
A Disclosure and Barring Service (DBS) check is required.
Pay and benefits
The London salary is £54,033 per year; the regional (Cardiff) salary is £52,260 per year.
Benefits include flexible working, wellbeing support, holiday and leave, family-friendly policies, training and development, and financial security provisions.
Supporter Experience Design Manager in London employer: Mind
Mind Cymru is an exceptional employer dedicated to improving mental health policies and services across Wales. With a strong commitment to employee growth, we foster a collaborative work culture that values diverse voices and experiences, ensuring that our team members are empowered to make a meaningful impact. Located in a vibrant community, we offer unique opportunities for advocacy and partnership, making every role here not just a job, but a chance to contribute to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Design Manager in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Mind.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Mind.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Mind.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Mind. Apply directly through us to stand out!
We think you need these skills to ace Supporter Experience Design Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Mind. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Experience Design Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Mind
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Mind. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
