At a Glance
- Tasks: Support the Shop Manager in driving sales and creating a welcoming community hub.
- Company: Join Mind Retail, a charity fighting for mental health through retail.
- Benefits: Enjoy competitive pay, 25 days holiday, and personal development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and community support.
- Why this job: Make a real difference in mental health while growing your retail career.
- Qualifications: Passion for retail and a desire to learn; management experience is a plus but not required.
The predicted salary is between 24000 - 30000 £ per year.
As an Assistant Shop Manager in Mind Retail, you’ll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind’s vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.
You’ll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop. As Assistant Shop Manager, you’ll also be invested in, and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you’ll be able to take ownership for your own personal and professional development. You’ll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.
We’re looking for someone who:
- is passionate about retail
- has the ability to lead and motivate others
- can plan and prioritise their own workload and the workload of the team
- has a strong customer focus
- can demonstrate our values and behaviours, which are at the core of all we do
If you haven’t got management or supervisor level experience, don’t worry! We’re just as interested in people who want a career in retail, are prepared to work hard and are eager to learn. We need great people like you to help us in the fight for mental health. Will you join us?
As Assistant Shop Manager, you’ll receive the fantastic benefits below:
- Competitive hourly pay, which is in line with the Real Living Wage
- 25 days’ paid holiday per year (pro‑rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work‑life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won’t stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children’s Barred List and/or 'Work with Adults' workforce check based on their role and responsibilities.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Assistant Shop Manager in Llandudno employer: Mind
Mind Retail is an exceptional employer, offering a supportive and inclusive work environment where every team member plays a vital role in championing mental health. With a strong commitment to employee development through tailored training programmes and workshops, you will have ample opportunities for personal and professional growth. Additionally, our competitive benefits package, including generous holiday allowance and staff discounts, ensures that you can maintain a healthy work-life balance while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Llandudno
✨Tip Number 1
Get to know the company! Research Mind Retail and understand their mission. When you show genuine passion for their cause during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions. Think about how you’d handle various retail scenarios, especially around customer service and team leadership. Practising your responses will boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the fight for mental health with us.
We think you need these skills to ace Assistant Shop Manager in Llandudno
Some tips for your application 🫡
Show Your Passion for Retail:Let us see your enthusiasm for retail in your application! Share any experiences or stories that highlight your love for the industry and how you can contribute to our mission at Mind Retail.
Highlight Leadership Skills:Even if you haven't held a management position before, we want to know about times you've led or motivated others. Use examples from work, school, or even volunteer experiences to showcase your potential.
Demonstrate Customer Focus:Customer service is key in this role, so make sure to include examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of creating a welcoming environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Mind
✨Know Your Stuff
Before the interview, make sure you understand Mind Retail's mission and values. Familiarise yourself with their work in mental health and how the role of Assistant Shop Manager contributes to that. This will show your passion for retail and commitment to the cause.
✨Show Leadership Potential
Even if you haven't held a management position before, think of examples where you've led a team or motivated others. Be ready to discuss how you can inspire volunteers and staff to achieve sales targets and maintain excellent shop standards.
✨Customer Focus is Key
Prepare to share specific instances where you've provided outstanding customer service. Highlight your ability to create a welcoming environment and how you would handle challenging situations with customers, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the development programmes and workshops mentioned in the job description. This shows your eagerness to learn and grow within the company, which aligns perfectly with their values.
