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- Tasks: Support the Shop Manager, lead volunteers, and deliver excellent customer service.
- Company: Join Mind Retail, a passionate team fighting for mental health support.
- Benefits: Enjoy competitive pay, 25 days holiday, and personal development opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Passion for retail and a can-do attitude are key; no experience needed!
- Other info: Embrace diversity and enjoy a supportive work environment.
The predicted salary is between 12 - 15 £ per hour.
As Sunday Supervisor, you'll support the Shop Manager to maximise profits and raise funds through the sale of preloved items by delivering excellent shop standards and outstanding customer service. These funds are vital in helping to run Mind's vital mental health support services, supporting the 1 in 4 of us that experience a mental health problem in their lifetime. We're passionate and determined people, always looking for ways to build a better future for mental health.
You’ll also take full responsibility in the Shop Manager's absence for the shop's performance, as well as leading and supporting the dedicated team of shop volunteers. You’ll be able to drive positive change and create a real difference within your local community by creating a caring, open and inclusive place for people to work, volunteer and shop.
We’re really passionate about developing our people, so whether that’s personal or professional development, we have workshops, development programmes and qualifications to suit everyone. We actively look for opportunities to learn and grow so we can do better for the people who need us.
We’re looking for someone who:
- is passionate about retail
- has the ability to lead and motivate others
- can plan and prioritise their own workload and the workload of the team
- has a strong customer focus
- can demonstrate our values and behaviours, which are at the core of all we do
If you haven’t got management or supervisor level experience, don’t worry! We’d love to hear from you if you have a ‘can do' approach, are prepared to work hard and are eager to learn, whilst embracing our values & behaviours. We need great people like you to help us in the fight for mental health. Will you join us?
As Sunday Supervisor, you’ll receive:
- Competitive hourly pay, which is in line with the Real Living Wage
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won’t stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
For more information and a full person specification, please click on the Job Description button below. Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Sunday Supervisor in York employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sunday Supervisor in York
✨Tip Number 1
Get to know the company! Research Mind Retail and their mission. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about mental health and the community.
✨Tip Number 2
Practice your leadership skills! Even if you haven’t been a supervisor before, think of times when you’ve motivated others or taken charge. Share those stories with us to demonstrate your potential.
✨Tip Number 3
Show off your customer service skills! We want to hear how you’ve gone above and beyond for customers in the past. Think of specific examples that highlight your strong customer focus.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask us about the team, the shop’s goals, or development opportunities. It shows you’re engaged and eager to be part of our mission.
We think you need these skills to ace Sunday Supervisor in York
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share any experiences you've had that highlight your enthusiasm for helping customers and creating a welcoming shopping environment.
Highlight Leadership Skills: Even if you haven't held a formal management position, think about times you've led a project or motivated a team. We want to see how you can inspire others, so don’t be shy about sharing those stories!
Demonstrate Your Customer Focus: Make sure to include examples of how you've gone above and beyond for customers in the past. We’re all about outstanding service, so show us how you can contribute to that ethos in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to make your application stand out!
How to prepare for a job interview at Mind Retail
✨Know Your Stuff
Before the interview, make sure you understand Mind's mission and values. Familiarise yourself with their work in mental health support and how your role as Sunday Supervisor can contribute to that. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your Leadership Skills
Even if you haven't held a supervisory position before, think of examples where you've led a team or motivated others. Prepare to discuss how you can inspire volunteers and create a positive environment in the shop. Highlighting your 'can do' attitude will resonate well.
✨Customer Focus is Key
Be ready to share specific instances where you've provided excellent customer service. Think about how you can enhance the shopping experience for customers and how you would handle any challenges that arise. This will demonstrate your strong customer focus.
✨Ask Thoughtful Questions
Prepare some questions that show you're thinking about the role and the impact you can have. Ask about the team dynamics, opportunities for development, or how they measure success in the shop. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.