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- Tasks: Lead a diverse team, maximise shop performance, and provide excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health with nearly 200 shops across England and Wales.
- Benefits: Enjoy competitive salary, 25 days holiday, and personal development opportunities.
- Why this job: Make a real impact in your community while supporting mental health initiatives.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Embrace diversity and enjoy a supportive work environment with great career growth.
The predicted salary is between 28800 - 42000 £ per year.
Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating a caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops; they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.
As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.
You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.
We're looking for someone who:
- has experience as a retail manager, or a similar management role
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
- demonstrates our values and behaviours, which are at the core of all we do
Join our team. Join the fight for mental health.
As Shop Manager, you'll receive the fantastic benefits below:
- Competitive annual salary
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or 'Work with Adults' workforce check based on their role and responsibilities.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
For more information and a full person specification, please click on the Job Description button below. Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Shop Manager in Solihull employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Solihull
✨Tip Number 1
Get to know the charity and its mission! Before your interview, dive into Mind's values and the impact they have on mental health. This will not only help you connect with the team but also show that you're genuinely interested in making a difference.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you've successfully led a team or improved shop performance. Be ready to share these stories during your interview to demonstrate how you can inspire and motivate others.
✨Tip Number 3
Prepare some questions! Asking insightful questions about the role or the team shows that you're engaged and eager to learn. It’s a great way to make a lasting impression and find out if this is the right fit for you.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re considered for all the amazing opportunities we have at Mind Retail.
We think you need these skills to ace Shop Manager in Solihull
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for mental health and community support shine through. We want to see how you connect with our mission and values, so don’t hold back!
Tailor Your Experience: Make sure to highlight your retail management experience and any relevant skills that match the job description. We’re looking for leaders who can inspire a team, so share examples of how you've done this in the past.
Be Authentic: We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our team. Remember, we want to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our fight for mental health.
How to prepare for a job interview at Mind Retail
✨Know Your Stuff
Before the interview, make sure you understand Mind Retail's mission and values. Familiarise yourself with their work in mental health and how their shops contribute to this cause. This will show your genuine interest and help you connect your experience as a retail manager to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've effectively led and motivated teams in the past. Think about specific situations where you inspired your team or improved shop performance. Highlighting these experiences will demonstrate that you can create a supportive environment for staff and volunteers.
✨Demonstrate Commercial Awareness
Be ready to discuss how you’ve maximised profits in previous roles. Think about strategies you’ve implemented to boost sales or manage stock effectively. This will show that you have the commercial insight needed to drive the shop's performance.
✨Ask Thoughtful Questions
Prepare some questions that reflect your interest in the role and the organisation. For example, ask about opportunities for team development or how they measure success in their shops. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
