Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a diverse team, manage shop performance, and provide excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health with nearly 200 shops across England and Wales.
- Benefits: Enjoy 25 days' holiday, competitive salary, staff discounts, and development opportunities.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in retail management, strong leadership skills, and a passion for customer service required.
- Other info: This role offers a unique chance to contribute to mental health support and community well-being.
The predicted salary is between 22500 - 25500 £ per year.
About the role Our Shop Managers have the freedom and independence to take ownership of their shop\’s performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers.
They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind\’s vital mental health support services.
But they are more than just shops, they play a vital role in local communities across England
Shop Manager employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Mind's mission and values. Understanding their commitment to mental health will help you align your answers during interviews and demonstrate your passion for the cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved shop performance.
✨Tip Number 3
Research the local community where the shop is located. Being knowledgeable about the area can help you discuss how you would engage with customers and volunteers effectively.
✨Tip Number 4
Prepare to discuss your commercial awareness. Think about how you can maximise profits while maintaining high standards and customer service, as this is crucial for the role.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or similar roles. Emphasise your ability to lead and motivate teams, as well as your commercial awareness and customer focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and how your values align with those of Mind Retail. Mention specific examples of how you've driven change in previous roles and how you can contribute to the charity's mission.
Showcase Your Leadership Skills: In your application, provide examples of how you've effectively led teams in the past. Highlight any experience you have in creating supportive environments and how you've motivated others to achieve their best.
Demonstrate Your Commitment to Development: Mention any relevant training or development workshops you've attended. Show that you're eager to learn and grow within the role, aligning with Mind Retail's commitment to employee development.
How to prepare for a job interview at Mind Retail
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and the mission of the charity. Share any personal experiences or motivations that drive you to support this cause, as it will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and inspire others, especially in a retail environment, as this is crucial for the Shop Manager role.
✨Discuss Commercial Awareness
Be ready to talk about your understanding of retail performance metrics and how you can maximise profits while maintaining high shop standards. Show that you can balance commercial success with community impact.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific situations in the shop, such as managing staff conflicts or dealing with customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
