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For Companies At a Glance
- Tasks: Lead a diverse team, manage shop performance, and provide excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health with nearly 200 shops across England and Wales.
- Benefits: Enjoy competitive salary, 25 days holiday, development workshops, and staff discounts.
- Why this job: Make a real impact in your community while growing your skills in a supportive environment.
- Qualifications: Retail management experience, strong leadership skills, and a passion for customer service required.
- Other info: Embrace diversity and inclusion; we value your unique contributions.
The predicted salary is between 28800 - 42000 £ per year.
About the role
Our Shop Managers have the freedom and independence to take ownership of their shop\’s performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind\’s vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.
As a Shop Manager, you\’ll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You\’ll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.
You’ll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We\’re passionate and determined people, always looking for ways to build a better future for mental health.
We\’re looking for someone who :
- has experience as a retail manager, or a similar management role
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
- demonstrates our values and behaviours , which are at the core of all we do
Sound like you?
Join our team. Join the fight for mental health.
About our benefits
As Shop Manager, you\’ll receive the fantastic benefits below :
- Competitive annual salary
- 25 days\’ paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we\’re going to be fighting for mental health in a way we never have before. We won\’t stop until everyone with a mental health problem gets the support and respect they deserve. There\’s never been a more exciting time to join us.
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children\’s Barred List and / or ‘Work with Adults\’ workforce check based on their role and responsibilities. A DBS check is a process to check someone\’s criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator .
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please click on the Job Description button below.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
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Shop Manager employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Mind's mission and values. Understanding their commitment to mental health will help you align your answers during interviews and demonstrate your passion for the cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and managed a team in previous roles. Highlighting your ability to inspire others will resonate well with the hiring team.
✨Tip Number 3
Research the local community where the shop is located. Being knowledgeable about the area and its needs can help you propose ideas on how to engage with customers and volunteers effectively.
✨Tip Number 4
Prepare to discuss your commercial awareness. Think of specific instances where you've maximised profits or improved shop standards, as this will show your understanding of retail management in a charity context.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Shop Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your ability to lead and motivate a team in your CV and cover letter. Provide specific examples of how you've successfully managed teams in previous roles, focusing on your leadership style and achievements.
Demonstrate Commercial Awareness: Include examples that showcase your understanding of retail operations and commercial strategies. Discuss how you have maximised profits or improved shop standards in past positions to illustrate your business acumen.
Express Passion for Mental Health: Convey your commitment to mental health and community support in your application. Share any relevant experiences or motivations that align with the charity's mission, showing that you are not just looking for a job, but a meaningful role.
How to prepare for a job interview at Mind Retail
✨Show Your Passion for Mental Health
Make sure to express your enthusiasm for mental health and the mission of the charity. Share any personal experiences or motivations that drive you to support mental health initiatives, as this will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and inspire others, especially in a retail environment, as this is crucial for the Shop Manager role.
✨Discuss Commercial Awareness
Be ready to talk about your understanding of retail performance metrics and how you can maximise profits while maintaining high shop standards. Show that you can balance commercial success with community impact.
✨Emphasise Team Development
Talk about your approach to developing team members and creating a supportive environment. Mention any specific strategies you've used to help staff flourish, as this aligns with the values of the organisation.
