At a Glance
- Tasks: Lead a diverse team, manage shop performance, and provide excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health with nearly 200 shops across England and Wales.
- Benefits: Enjoy competitive salary, 25 days holiday, development workshops, and staff discounts.
- Other info: Embrace diversity and inclusion; we value your unique contributions.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in retail management, strong leadership skills, and a customer-focused mindset required.
The predicted salary is between 28800 - 43200 £ per year.
Job description
About the role
Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.
As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.
You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.
We're looking for someone who:
- has experience as a retail manager, or a similar management role
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
- demonstrates our values and behaviours , which are at the core of all we do
Sound like you?
Join our team. Join the fight for mental health.
About our benefits
As Shop Manager, you'll receive the fantastic benefits below:
- Competitive annual salary
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or 'Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator .
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
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Shop Manager employer: Mind Retail
Mind Retail is an exceptional employer that fosters a supportive and inclusive work environment, where employees are encouraged to lead with purpose and make a meaningful impact on mental health. With a strong focus on employee development, you will have opportunities to grow your skills while working alongside a passionate team dedicated to creating a welcoming community hub. Located in vibrant areas, our shops not only serve as retail spaces but also as vital resources for mental health support, making your role both rewarding and significant.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Mind's mission and values. Understanding their commitment to mental health support will help you align your answers during interviews and demonstrate your passion for the cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and managed a team in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Research the local community where the shop is located. Being knowledgeable about the area can help you tailor your approach to engaging with customers and volunteers, which is crucial for a Shop Manager.
✨Tip Number 4
Prepare to discuss your commercial awareness. Think about how you can maximise profits while maintaining high standards and customer service, as this will be key in your role as a Shop Manager.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management and leadership. Use specific examples that demonstrate your ability to motivate a team and achieve sales targets.
Craft a Compelling Cover Letter:In your cover letter, express your passion for mental health and how you align with the values of Mind Retail. Share personal anecdotes or experiences that showcase your commitment to community service and support.
Showcase Your Commercial Awareness:Demonstrate your understanding of the retail environment by discussing how you have maximised profits in previous roles. Include any strategies you've implemented that led to increased sales or improved customer satisfaction.
Highlight Leadership Skills:Provide examples of how you've successfully led and developed a diverse team. Mention any training or mentoring initiatives you've undertaken to foster a supportive work environment.
How to prepare for a job interview at Mind Retail
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and the mission of the charity. Share any personal experiences or motivations that drive you to support this cause, as it will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and inspire others, as well as how you create a supportive environment for staff and volunteers.
✨Highlight Your Retail Experience
Be ready to discuss your previous retail management experience in detail. Focus on your achievements, such as maximising profits, improving customer service, and maintaining high shop standards.
✨Prepare Questions About Development Opportunities
Since the role offers opportunities for personal growth, come prepared with questions about the development workshops and courses available. This shows your eagerness to learn and grow within the organisation.
