At a Glance
- Tasks: Lead a diverse team, maximise shop performance, and provide excellent customer service.
- Company: Join Mind Retail, a charity making a real impact on mental health in local communities.
- Benefits: Enjoy competitive salary, 25 days holiday, and personal development opportunities.
- Other info: Be part of a passionate team dedicated to fighting for mental health.
- Why this job: Make a difference in mental health while developing your career in a supportive environment.
- Qualifications: Experience in retail management and strong leadership skills are essential.
The predicted salary is between 28800 - 43200 € per year.
About the role
Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating a caring and supportive environment for people to flourish. Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops; they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information. As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us. You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.
We're looking for someone who:
- has experience as a retail manager, or a similar management role
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
- demonstrates our values and behaviours, which are at the core of all we do
Sound like you? Join our team. Join the fight for mental health.
About our benefits
As Shop Manager, you'll receive the fantastic benefits below:
- Competitive annual salary
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around 21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please click on the Job Description button below. Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Locations
Retail Operations Supervisor in Diss, Suffolk employer: Mind Retail
Mind Retail is an exceptional employer, offering a vibrant work culture where employees are empowered to take ownership of their roles and make a meaningful impact in the community. With a strong commitment to employee development, competitive benefits, and a focus on work-life balance, Mind Retail fosters an inclusive environment that values diversity and encourages personal growth. Join us in our mission to support mental health while enjoying a rewarding career in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Supervisor in Diss, Suffolk
✨Tip Number 1
Get to know the company inside out! Research Mind Retail, their values, and their mission. This will help you connect your experience to what they stand for during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for situational questions. Think of examples from your past where you've led a team or improved shop performance. Show them how you can make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the fight for mental health!
We think you need these skills to ace Retail Operations Supervisor in Diss, Suffolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for mental health and retail shine through. We want to see how you connect with our mission and values, so don’t hold back on sharing why this role excites you!
Tailor Your Experience:Make sure to highlight your relevant experience as a retail manager or in a similar role. We’re looking for specific examples of how you've led teams and improved shop performance, so be detailed and direct!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our team. Remember, we want to know the real you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Mind Retail
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Operations Supervisor inside out. Familiarise yourself with the charity's mission and how their shops contribute to mental health support. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you inspired others or improved team performance. This is crucial since the role involves leading a diverse team and creating a supportive environment.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can maximise profits while maintaining high shop standards. Bring up any relevant experiences where you made decisions that positively impacted sales or customer satisfaction. This will highlight your ability to balance business needs with community values.
✨Emphasise Your Commitment to Values
Mind Retail values diversity and inclusion, so be prepared to talk about how you embody these principles in your work. Share experiences that demonstrate your commitment to creating an inclusive environment and how you respect and appreciate different perspectives within your team.
