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For Companies At a Glance
- Tasks: Lead a diverse team, maximize shop performance, and provide excellent customer service.
- Company: Mind Retail operates nearly 200 shops, raising funds for vital mental health support services.
- Benefits: Enjoy competitive salary, 25 days holiday, development workshops, and staff discounts.
- Why this job: Make a real impact in mental health while growing your career in a supportive environment.
- Qualifications: Experience in retail management, strong leadership skills, and a customer-focused mindset required.
- Other info: Join us in the fight for mental health and be part of a diverse, inclusive team.
The predicted salary is between 28800 - 42000 £ per year.
About the role
Our Shop Managers have the freedom and independence to take ownership of their shop\’s performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind\’s vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.
As a Shop Manager, you\’ll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You\’ll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.
You\’ll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We\’re passionate and determined people, always looking for ways to build a better future for mental health.
We\’re looking for someone who:
- has experience as a retail manager, or a similar management role
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
- demonstrates our values and behaviours, which are at the core of all we do
Sound like you?
Join our team. Join the fight for mental health.
About our benefits
As Shop Manager, you\’ll receive the fantastic benefits below:
- Competitive annual salary
- 25 days\’ paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we\’re going to be fighting for mental health in a way we never have before. We won\’t stop until everyone with a mental health problem gets the support and respect they deserve. There\’s never been a more exciting time to join us.
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children\’s Barred List and/or ‘Work with Adults\’ workforce check based on their role and responsibilities. A DBS check is a process to check someone\’s criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please click on the Job Description button below.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Retail Manager employer: Mind (Retail)
Contact Detail:
Mind (Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Familiarize yourself with Mind's mission and values. Understanding their commitment to mental health will help you align your answers during the interview and demonstrate your passion for the cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and led a team in previous roles. Highlight specific instances where your leadership made a positive impact on performance.
✨Tip Number 3
Research the local community where the shop is located. Being knowledgeable about the community's needs and how the shop can serve them will show your commitment to making a difference.
✨Tip Number 4
Prepare to discuss your commercial awareness. Think of examples where you've successfully maximized profits or improved shop standards, as this will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a retail manager or in a similar management role. Provide specific examples of how you've effectively led and motivated teams in the past.
Showcase Your Customer Focus: Demonstrate your strong customer focus by sharing instances where you went above and beyond to enhance customer satisfaction. This could include feedback from customers or successful initiatives you implemented.
Align with Company Values: Familiarize yourself with Mind's values and behaviors. In your application, reflect on how your personal values align with theirs and provide examples of how you've demonstrated these values in your previous roles.
Express Your Passion for Mental Health: Convey your passion for mental health and community support in your application. Share any relevant experiences or motivations that drive you to contribute to this cause, making it clear why you want to join Mind Retail.
How to prepare for a job interview at Mind (Retail)
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and the mission of the charity. Share any personal experiences or motivations that drive you to support this cause, as it will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've effectively led and motivated a team in previous roles. Highlight specific situations where you inspired your team to achieve goals or improve performance, showcasing your ability to create a supportive environment.
✨Highlight Commercial Awareness
Discuss your understanding of retail operations and how you can maximize profits while maintaining high shop standards. Be ready to share strategies you've implemented in the past that have positively impacted sales and customer satisfaction.
✨Emphasize Adaptability and Problem-Solving
Since no day is ever the same in this role, be prepared to discuss how you've successfully adapted to changing circumstances in previous jobs. Share examples of challenges you've faced and how you creatively solved them to benefit your team and customers.
