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- Tasks: Lead and inspire a team across 85 shops to drive retail success.
- Company: Join Mind Retail, a passionate organisation fighting for mental health.
- Benefits: Enjoy a competitive salary, company car, and generous holiday allowance.
- Why this job: Make a real impact on mental health while shaping an inclusive culture.
- Qualifications: Proven leadership in multi-site retail operations with strategic thinking skills.
- Other info: Exciting growth opportunities in a diverse and supportive environment.
The predicted salary is between 59753 - 59753 £ per year.
We are recruiting for a Head of Retail Operations for our Northern Division (temporary contract for 12 months). In this role, you will be at the heart of driving success within six regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues. This isn’t just about overseeing operations – it’s about owning them. You will have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You will build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.
As part of the senior leadership team, you will play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact. This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.
We’re looking for someone who:
- Is a natural leader, passionate about creating high-performing teams and building an inclusive culture
- Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success
- Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth
- Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen
- Embodies our values and behaviours
Ready to make a difference? Join Mind Retail. Join the fight for mental health.
Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the North West, Yorkshire & Humber, North East, East & West Midlands and North Wales.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
About our benefits:
- A competitive salary of £59,753 per year
- A company car
- A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
- 25 days’ paid holiday per year, plus bank holidays
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail:
Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won’t stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
Equality, diversity and inclusion:
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail:
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children’s Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone’s criminal record (if they have any). A Barred List is a list of people who are barred from working with children.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Head of Retail Operations employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know someone at Mind Retail. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Mind Retail's values and mission. Think about how your leadership style aligns with their goals and be ready to share examples of how you've built inclusive teams in the past.
✨Tip Number 3
Showcase your strategic thinking! Be prepared to discuss how you would drive commercial success across multiple sites. Bring fresh ideas to the table that could help Mind Retail grow and make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mind Retail team.
We think you need these skills to ace Head of Retail Operations
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style and how it aligns with our values. We want to see how you inspire teams and create an inclusive culture, so share specific examples that showcase your natural leadership skills.
Be Strategic and Specific: We’re looking for someone who thinks strategically, so don’t shy away from discussing your approach to driving commercial success. Include details about your experience with P&L management and any growth opportunities you've identified in past roles.
Tailor Your Application: Make your application stand out by tailoring it to the Head of Retail Operations role. Use the job description as a guide and ensure you address the key responsibilities and qualifications we’re looking for. This shows us you’ve done your homework!
Apply Early!: We encourage you to apply through our website as soon as possible. With the potential for a high volume of strong candidates, getting your application in early can give you a better chance to shine. Don’t wait until the last minute!
How to prepare for a job interview at Mind Retail
✨Know Your Numbers
As a Head of Retail Operations, you'll need to demonstrate your understanding of retail finances. Brush up on P&L management and be ready to discuss how you've identified growth opportunities in previous roles. Bring specific examples that showcase your financial acumen.
✨Showcase Your Leadership Style
This role is all about leading teams and building an inclusive culture. Prepare to share your leadership philosophy and provide examples of how you've developed high-performing teams. Think about how you can inspire others and create a values-led environment.
✨Strategic Thinking is Key
Mind Retail is looking for someone who can think strategically while also being hands-on. Be prepared to discuss your approach to shaping strategic direction and how you've successfully implemented initiatives in the past. Highlight any fresh ideas you have for driving success in the Northern Division.
✨Understand the Mission
Since every pound made supports Mind's mission, it's crucial to align with their values. Familiarise yourself with Mind's goals and be ready to articulate how your experience and vision can contribute to their mission. Show genuine passion for mental health and how you can make a meaningful impact.
