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- Tasks: Assist in managing the shop, leading a team, and delivering excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health through nearly 200 shops across England and Wales.
- Benefits: Enjoy competitive pay, 25 days' holiday, development workshops, and a 25% staff discount.
- Why this job: Make a real difference in mental health while growing your career in a supportive environment.
- Qualifications: Passion for retail and leadership; no prior management experience required.
- Other info: Embrace diversity and inclusion in a role that values authenticity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As an Assistant Shop Manager in Mind Retail, you\’ll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind\’s vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.
You\’ll also work with the team to produce excellent shop standards and deliver outstanding customer service – creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.
As Assistant Shop Manager, you\’ll also be invested in, and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you\’ll be able to take ownership for your own personal and professional development. You\’ll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.
We\’re looking for someone who:
- is passionate about retail
- has the ability to lead and motivate others
- can plan and prioritise their own workload and the workload of the team
- has a strong customer focus
- can demonstrate our values and behaviours , which are at the core of all we do
If you haven\’t got management or supervisor level experience, don\’t worry! We\’re just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.
We need great people like you to help us in the fight for mental health. Will you join us?
About our benefits
As Assistant Shop Manager, you\’ll receive the fantastic benefits below:
- Competitive hourly pay, which is in line with the Real Living Wage
- 25 days\’ paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we\’re going to be fighting for mental health in a way we never have before. We won\’t stop until everyone with a mental health problem gets the support and respect they deserve. There\’s never been a more exciting time to join us.
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children\’s Barred List and/or ‘Work with Adults\’ workforce check based on their role and responsibilities. A DBS check is a process to check someone\’s criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator .
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please click on the Job Description button below.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Assistant Shop Manager employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with Mind Retail's mission and values. Understanding their commitment to mental health will help you align your passion for retail with their goals, making you a more compelling candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated or supported a team in the past. Even if you haven't held a formal management position, demonstrating your ability to inspire others can set you apart.
✨Tip Number 3
Research the local community that the shop serves. Being knowledgeable about the area and its needs can help you demonstrate how you would create a welcoming hub for customers and volunteers alike.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think about specific instances where you've gone above and beyond for customers, as this role heavily emphasises outstanding service.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Shop Manager position. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to reflect your passion for retail and your ability to lead and motivate others. Include specific examples of how you've demonstrated strong customer focus and teamwork in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for Mind Retail's mission. Explain why you want to work in this role and how you can contribute to the fight for mental health, while also mentioning your eagerness to learn and grow.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mind Retail
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail during the interview. Share any relevant experiences or stories that highlight your love for the industry and how it aligns with Mind Retail's mission to support mental health.
✨Demonstrate Leadership Skills
Even if you haven't held a management position before, think of examples where you've led a team or motivated others. Discuss how you can inspire your colleagues and contribute to a positive shop environment.
✨Highlight Customer Service Experience
Prepare to discuss your approach to customer service. Provide examples of how you've gone above and beyond for customers in the past, as this role requires a strong customer focus to create an excellent shopping experience.
✨Emphasise Willingness to Learn
Since the company values personal and professional development, convey your eagerness to learn and grow within the role. Mention any specific skills or areas you are keen to develop further, showing that you're committed to your own growth and the success of the shop.