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- Tasks: Support the Shop Manager in driving sales and creating a welcoming community hub.
- Company: Join Mind Retail, a charity fighting for mental health through retail.
- Benefits: Enjoy competitive pay, 25 days holiday, and personal development opportunities.
- Why this job: Make a real difference in mental health while growing your retail career.
- Qualifications: Passion for retail and a desire to learn; management experience not required.
- Other info: Be part of a diverse team committed to inclusivity and community support.
The predicted salary is between 24000 - 36000 £ per year.
As an Assistant Shop Manager in Mind Retail, you will work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.
You will also work with the team to produce excellent shop standards and deliver outstanding customer service, creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.
As Assistant Shop Manager, you will be invested in and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you will be able to take ownership of your own personal and professional development. You will be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.
We are looking for someone who:
- is passionate about retail
- has the ability to lead and motivate others
- can plan and prioritise their own workload and the workload of the team
- has a strong customer focus
- can demonstrate our values and behaviours, which are at the core of all we do
If you haven’t got management or supervisor level experience, don’t worry! We are just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.
We need great people like you to help us in the fight for mental health. Will you join us?
About our benefits:
- Competitive hourly pay, which is in line with the Real Living Wage
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work-life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
About Mind Retail:
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we are going to be fighting for mental health in a way we never have before. We won’t stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
Equality, Diversity and Inclusion:
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail:
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children’s Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
For more information and a full person specification, please click on the Job Description button below.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.
Assistant Shop Manager employer: Mind Retail
Contact Detail:
Mind Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Get to know the company! Research Mind Retail and understand their mission. When you walk into that interview, show us you’re passionate about mental health and retail. It’ll make a huge difference!
✨Tip Number 2
Practice your leadership skills! Even if you haven’t been a manager before, think of times you’ve motivated others or taken charge. Share those stories with us during the interview to highlight your potential.
✨Tip Number 3
Be ready to discuss customer service! We want to hear how you’ve gone above and beyond for customers in the past. Think of specific examples that showcase your strong customer focus.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re eager to learn and grow by asking about development opportunities. It’ll demonstrate your commitment to personal and professional growth.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! Share any experiences or stories that highlight your love for the industry and how you can contribute to our mission at Mind Retail.
Highlight Leadership Skills: Even if you haven't held a management position before, think about times you've led a project or motivated a team. We want to see how you can inspire others and take charge when needed, so don’t hold back!
Tailor Your Application: Make sure to customise your application to reflect the values and behaviours we cherish at Mind Retail. Use examples from your past that demonstrate your customer focus and ability to create a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Mind Retail
✨Know Your Stuff
Before the interview, make sure you understand Mind Retail's mission and values. Familiarise yourself with their work in mental health and how your role as an Assistant Shop Manager contributes to that. This will show your passion for the cause and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Even if you haven't held a management position before, think of examples where you've led a team or taken initiative. Be ready to discuss how you can motivate others and manage workloads effectively, as these are key aspects of the role.
✨Customer Service is Key
Prepare to talk about your customer service experience. Think of specific instances where you went above and beyond for a customer. Highlighting your strong customer focus will resonate well with the interviewers, as they value outstanding service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the development programmes and workshops mentioned in the job description. This shows your eagerness to learn and grow within the company, which is something they actively support.
