At a Glance
- Tasks: Assist in managing the shop, leading a team, and delivering excellent customer service.
- Company: Join Mind Retail, a charity fighting for mental health through nearly 200 shops across England and Wales.
- Benefits: Enjoy competitive pay, 25 days' holiday, development workshops, and a generous staff discount.
- Other info: Embrace diversity and inclusion in a role that values authenticity and personal growth.
- Why this job: Make a real difference in mental health while growing your career in a supportive environment.
- Qualifications: Passion for retail and leadership; no prior management experience required.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime. You'll also work with the team to produce excellent shop standards and deliver outstanding customer service, creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day‑to‑day running and overall performance of the shop. As Assistant Shop Manager, you'll be invested in and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.
Qualifications
- Passionate about retail
- Ability to lead and motivate others
- Can plan and prioritise own workload and that of the team
- Strong customer focus
- Can demonstrate our values and behaviours, which are at the core of all we do
If you haven't got management or supervisor level experience, don't worry! We're just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.
Benefits
- Competitive hourly pay, which is in line with the Real Living Wage
- 25 days paid holiday per year (pro‑rata for part‑time employees)
- Development workshops & courses, to help build your career
- Comprehensive, personalised induction programmes, tailored to your role when you join us
- A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
- A strong commitment to work‑life balance
- Family friendly policies & enhanced pay
- A competitive pension scheme & life assurance, available to all our employees
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers through our employee savings app
- Employee Assistance Programme
- Cycle to Work Scheme
- Interest free season ticket loan
Equality, Diversity and Inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment and DBS
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. As part of the Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children’s Barred List and/or a Work with Adults workforce check based on their role and responsibilities.
Equal Opportunities Employer
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.
Legal Statement
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
Assistant Shop Manager in Filey employer: Mind Retail
Mind Retail is an exceptional employer that not only offers competitive pay and generous benefits, including 25 days of paid holiday and a strong commitment to work-life balance, but also fosters a supportive and inclusive work culture. As an Assistant Shop Manager, you will have access to extensive development opportunities, allowing you to grow both personally and professionally while making a meaningful impact in the fight for mental health within your community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Filey
✨Tip Number 1
Familiarise yourself with Mind Retail's mission and values. Understanding their commitment to mental health will help you align your passion for retail with their goals, making you a more compelling candidate.
✨Tip Number 2
Showcase your leadership skills by discussing any experiences where you've motivated or led a team, even in informal settings. This will demonstrate your potential to take charge when the Shop Manager is away.
✨Tip Number 3
Prepare to discuss how you would create an excellent customer experience. Think of specific examples from your past roles where you went above and beyond for customers, as this aligns with their strong customer focus.
✨Tip Number 4
Research the local community and think about how you can engage with it through the shop. Being able to articulate ideas on community involvement will show your commitment to making the shop a hub for local support.
We think you need these skills to ace Assistant Shop Manager in Filey
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Assistant Shop Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Show Your Passion for Retail:In your cover letter, express your enthusiasm for retail and how it connects to mental health. Share any relevant experiences that demonstrate your commitment to customer service and community engagement.
Highlight Leadership Skills:Even if you don't have formal management experience, provide examples of times when you've led a team or motivated others. This could be in previous jobs, volunteer work, or group projects.
Demonstrate Alignment with Values:Mind Retail values diversity and inclusion. In your application, reflect on how your personal values align with theirs. Mention any experiences that showcase your commitment to creating an inclusive environment.
How to prepare for a job interview at Mind Retail
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail during the interview. Share any relevant experiences or stories that highlight your love for the industry and how it aligns with Mind Retail's mission to support mental health.
✨Demonstrate Leadership Skills
Even if you haven't held a management position before, think of examples where you've led a team or motivated others. Discuss how you can inspire your colleagues and contribute to a positive shop environment.
✨Highlight Customer Service Experience
Prepare to discuss your approach to customer service. Provide examples of how you've gone above and beyond to assist customers, as this role requires a strong customer focus to create an outstanding shopping experience.
✨Emphasise Your Willingness to Learn
Mind Retail values personal and professional development. Be ready to talk about your eagerness to learn new skills and take advantage of the development programmes offered. This shows your commitment to growth within the organisation.
