At a Glance
- Tasks: Process and manage fundraising data to support mental health initiatives.
- Company: Join Mind, a leading charity dedicated to mental health support.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative team environment focused on continuous improvement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with data processing and CRM systems is essential.
The predicted salary is between 34331 - 41960 £ per year.
The Income and Fulfilment team is central to Mind's ability to raise money for our work ensuring people with mental health problems get support and respect.
This team processes Mind's fund-raised income, ensuring that we accurately collect supporter information and follow data processes that enable Mind to provide a great experience for supporters.
This team makes sure that the people who support Mind get the materials they need.
We collect the data fundraising teams need to raise money, and we help ensure that each person who raises money is thanked for their support.
Mind is working hard to continuously improve the experience of everyone who supports Mind's work, and we're looking for people who understand how attention to detail, robust processes and problem solving can make a huge difference to how people feel when they choose to support Mind.
Key duties and responsibilities
The post holder will
- deliver accurate, timely, and compliant data processes
- process income received by Mind in a compliant, accurate and efficient way
- ensure all income is accounted for and reconciled - working closely with colleagues across fundraising and finance
- maintain data integrity within CRM systems, reconciling income, and safeguarding supporter information
- manage a high volume of queries, taking initiative to resolve issues and identify solutions
- carry out coding checks across multiple income sources and a high volume of transactions
- support the team manager in building strong relationships with Mind's third party providers for response handling and fulfilment within fundraising
- ensure suppliers are held to account and deliver the standards expected
- identify fundraising and supporter engagement opportunities (e. g. gift aid)
- optimize processes for supporter retention and help deliver fundraising targets
- proactively seek ways to improve the supporter experience
- identify and share supporter feedback
- use key performance indicators to monitor performance and develop personal skills and behaviours.
A strong understanding of data governance principles, data protection and fundraisingregulations.
- Proficiency in CRM systems for data integrity, troubleshooting, and supporterrecord management.
- Experience in data processing, reconciliation, and maintaining accurate records.
- The ability to plan workload to meet high volume tasks and meet deadlines.
- Adaptability and a proactive approach to process improvement.
- The ability to communicate issues to stakeholder teams and work with stakeholders to resolve issues.
- The ability to develop and maintain process documentation and ensure compliance.
- High attention to detail and accuracy in data entry and validation.
- Strong analytical and problem-solving skills to identify trends and improvement opportunities.
- Excellent organisational skills to manage workflows and meet deadlines.
- A collaborative and inclusive approach, promoting equity, accessibility, andcontinuous improvement.
- Adaptable, solution-focused, and committed to learning and innovation.
This role will also require you to undergo a DBS check.
Hybrid working: Based in our London office with a hybrid working arrangement.
Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.
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Income and Fulfilment Coordinator in London employer: Mind [National Association for Mental Health]
Mind is an exceptional employer dedicated to making a meaningful impact in mental health advocacy. With a strong focus on employee growth and innovation, the Digital Marketing team fosters a collaborative work culture that values creativity and new ideas. Located in vibrant cities like London and Cardiff, employees enjoy flexible working arrangements and the opportunity to contribute to a cause that truly matters, all while being part of a supportive and inclusive environment.
![Mind [National Association for Mental Health]](https://partners-cdn.studysmarter.de/media/uploads/sites/2/2026/06/3e562b8daa23a700/mind.com.png)
Contact Details:
Mind [National Association for Mental Health] Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income and Fulfilment Coordinator in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Mind [National Association for Mental Health].
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Mind [National Association for Mental Health].
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Mind [National Association for Mental Health].
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Mind [National Association for Mental Health]. Apply directly through us to stand out!
We think you need these skills to ace Income and Fulfilment Coordinator in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Mind [National Association for Mental Health]. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income and Fulfilment Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Mind [National Association for Mental Health]
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Mind [National Association for Mental Health]. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
