Gift Aid Lead in London

We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

The Supporter Experience Design Team plays a vital role at Mind, ensuring our supporter data is accurate, efficient, and impactful. Working closely with key internal teams and external partners, we manage the end-to-end lifecycle of our data - from initial imports through to continuous enhancement of data quality. This work directly supports our Engaging Mind strategic pillar, helping to enhance supporter experience and strengthen our fundraising efforts.

We are:

• A passionate, collaborative team dedicated to delivering efficiency and accuracy
• Committed to using data and technology to drive continuous improvement across fundraising activities
• Focused on creating seamless, meaningful experiences for our supporters and maximising the impact of every donation

The Supporter Experience Design Team is central to ensuring the smooth and efficient processing of Mind's supporter data, underpinning our fundraising success. Acting as the backbone of our data import processes, we work closely with colleagues and external partners to deliver high-quality, reliable data that maximises our charitable impact. By harnessing business intelligence, technology, and strategic collaboration, we are modernising our operations and embedding a culture of innovation and continuous improvement. Our mission is to ensure that everyone facing a mental health challenge receives the support and respect they deserve. As a team, we contribute to this by maintaining exceptional data quality and enabling outstanding supporter engagement at every touchpoint.

This role requires a Disclosure and Barring Service (DBS) check.

Key duties and responsibilities:

• Lead Mind's Gift Aid function to maximise income from fundraising activities.
• Work cross-functionally with Fundraising, Finance and Compliance teams to optimise Gift Aid performance.
• Ensure best practice in the collection, processing and claiming of Gift Aid across all income streams.
• Monitor, improve and embed efficient Gift Aid processes, adapting to new products and income opportunities.
• Provide insight and reporting to teams to help maximise Gift Aid income and performance.
• Develop clear, engaging messaging to promote tax-efficient giving to supporters.
• Maintain full compliance with HMRC regulations and internal governance requirements.
• Act as Mind's subject matter expert and first point of contact for all Gift Aid queries.
• Build strong relationships with HMRC, sector peers and internal stakeholders to share best practice.
• Lead on Gift Aid audits, including HMRC visits, ensuring robust audit trails and implementation of recommendations.
• Oversee document management and archiving systems for Gift Aid declarations, including third-party records.
• Contribute to wider organisational objectives through leadership, collaboration and continuous improvement.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification. Interviews will take place during the week commencing 29th June.