At a Glance
- Tasks: Lead a team to provide outstanding support and communication for mental health initiatives.
- Company: Join Mind, a leading mental health charity dedicated to making a difference.
- Benefits: Gain valuable experience in a supportive environment with opportunities for personal growth.
- Other info: Be part of a dynamic team focused on innovation and compassion.
- Why this job: Make a real impact in mental health while developing your leadership skills.
- Qualifications: Experience in line management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the team
We have big goals over the next few years. We are going to be fighting for mental health in a way we never have before. Together we will be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us? We are recruiting for a Senior Supporter Care Officer to join our team at Mind. Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.
You will work closely with the team manager as well as two other Senior Officers, and 6 Co-ordinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.
Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment. This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
- Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.
- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.
- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience).
- Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.
- Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences.
- Act as first line of support for the team on a day to day basis to resolve real time queries.
- Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Database Officer (Temporary) in Cardiff employer: Mind [National Association for Mental Health]
At Mind, we are dedicated to creating a supportive and inclusive work environment where every employee is valued and empowered to make a difference in mental health advocacy. Our team culture fosters collaboration and personal growth, offering opportunities for professional development while ensuring that our supporters receive the highest quality of care. Join us in our mission to transform mental health support, and enjoy the unique advantage of working in a passionate team committed to making a real impact in the community.
![Mind [National Association for Mental Health]](https://partners-cdn.studysmarter.de/media/uploads/sites/2/2026/06/3e562b8daa23a700/mind.com.png)
Contact Details:
Mind [National Association for Mental Health] Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Database Officer (Temporary) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Mind. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Mind's mission and values, and think about how your experience aligns with their goals. Show them you're not just another candidate; you're passionate about making a difference.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Database Officer (Temporary) in Cardiff
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for, so make sure you highlight your relevant experience and skills that match our needs.
Show Your Passion for Mental Health:We want to see your enthusiasm for mental health support! Share any personal experiences or motivations that drive you to work in this field. Let us know why you care about making a difference!
Tailor Your Application:Don’t just send a generic application. Tailor your CV and cover letter to reflect how your skills and experiences align with the role. Use keywords from the job description to catch our eye!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Mind [National Association for Mental Health]
✨Know Your Stuff
Make sure you understand the role of a Database Officer and how it fits into Mind's mission. Familiarise yourself with their goals around mental health support and think about how your skills can contribute to that. This will show your genuine interest in the position.
✨Showcase Your Management Skills
Since this role involves line managing Co-ordinators, be ready to discuss your previous management experience. Prepare examples of how you've successfully coached team members and handled performance feedback. Highlight your compassionate approach to leadership.
✨Prepare for Real-Life Scenarios
Expect questions about handling complex situations, especially regarding Safeguarding concerns. Think of specific instances where you've dealt with similar issues and how you resolved them. This will demonstrate your ability to manage sensitive topics effectively.
✨Engagement is Key
Mind values strong communication and relationship-building. Be prepared to discuss how you've fostered relationships in previous roles, particularly with fundraising teams or other departments. Show that you understand the importance of collaboration in achieving shared goals.
