At a Glance
- Tasks: Support the smooth running of training sessions and manage bookings.
- Company: Mind in West Essex, a local mental health charity committed to community wellbeing.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference in mental health.
- Other info: Opportunity to work in a supportive environment with a focus on inclusion and diversity.
- Why this job: Join a passionate team and help promote mental health awareness in your community.
- Qualifications: Experience in administration or coordination, strong communication skills, and IT proficiency.
The predicted salary is between 13.04 - 13.04 £ per hour.
Normal Place of Work: Office based - Harlow with some travel across West Essex
Hours: 9 hours a week across 3 or 4 days (mornings) - Must include Fridays
Pay: £13.04 per hour
The organisation: Mind in West Essex is a local, independent mental health charity. We affiliate to Mind (the National Association for Mental Health) a charity with which we share common values and principles. We want West Essex to be a place where everyone can experience good mental health, feel connected to their community, access the support they need to live well, and feel hopeful about the future. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
About the role: To support the smooth running of Mind in West Essex’s training offer. This will include responding to training requests, arranging bookings, booking trainers, and ensuring that resources are available as needed.
Key Task Areas and Responsibilities:
- Using the training calendar and website booking system
- Agreeing dates with approved freelance trainers
- Ensuring that training sessions are booked, confirmed, and delivered smoothly
- Acting as the main point of contact for training enquiries and issues
- Respond promptly to training enquiries
- Liaise with website management company if needed to resolve issue
- Track bookings, attendance, and income
- Work with Finance Team to ensure accurate invoicing and income reporting
- Ensure consistent use of standard materials and pricing
- Work with Local Mind colleagues in the East of England to promote their training on the Training Website
- Work with Community Connectors, SMT, and Communications Coordinator to promote the training offer
- Collect and collate feedback and evaluation data
- Monitor trainer performance against agreed standards
- Flag quality or delivery issues to the Training Manager
- Maintain accurate records and reports
- Maintain training records, evaluations, and learner data in line with GDPR
- Work with Admin colleagues to ensure efficient processes
- To keep abreast of internal and external developments and share information with the Training Manager.
- To undertake other duties that may be necessary as directed by the Manager, that are compatible with nature and grade of post.
- To adhere to relevant legal and statutory requirements including the Data Protection Act (always ensuring an appropriate level of confidentiality), Health and Safety at Work Act (always ensuring H&S of own and others) and any other relevant/charity law.
Relevant qualification or training in administration, coordination, training, or a related area
- Confidence working with income targets, bookings, and basic performance data
- Understanding of how to use systems and processes to support efficient service delivery
- Understanding of mental health and wellbeing
- Awareness of the values of inclusion, accessibility, and person-centred approaches
- Experience coordinating training, events, or services
- Experience managing multiple tasks and deadlines at the same time
- Experience working in training, education, or the voluntary sector
- Experience working with sessional or freelance staff
- Strong organisational skills, with the ability to plan, prioritise, and meet deadlines
- Strong communication skills, both written and verbal
- Ability to manage competing priorities and respond to changing demands
- Excellent IT skills e.g. Microsoft Word/Excel, Google docs, WordPress, with the willingness to undertake training to use other systems
- Ability to work as part of a team and to work on your own initiative.
Training administrator in Harlow employer: Mind in West Essex
Mind in West Essex provides a supportive work environment with opportunities for professional growth and development. Employees are engaged in meaningful work that positively impacts the mental health of children and families. The organization emphasizes a whole-school approach to mental health, fostering collaboration with educational settings.
