To provide operational leadership for the Mindline family of helpline shifts across the 24/7 services and other out of hours specialist helplines, ensuring that the services are delivered safely, effectively and consistently, covering periods of leave and that call handlers, staff and volunteers receive appropriate guidance and support.
To provide line management to designated Mindline staff and volunteers, supporting their wellbeing, performance, attendance, development and contribution to the service.
To support the Project Lead in delivery and the Operations Manager in planning, reviewing and continuous improvement of Mindline services in a growing system, ensuring that learning reflects current service requirements, organisational policies and good practice.
Main duties of the job
Operational leadership and shift supervision
Oversee the safe and effective running of allocated Mindline shifts and provide clear operational leadership throughout the shift.
Provide timely advice, guidance and support to call handlers employee and volunteers, including support with complex, distressed or high-risk contacts.
Provide regular, structured line management to designated employee and volunteers, including one-to-one meetings, well-being conversations and agreed follow-up actions.
Set clear objectives and expectations, monitor progress and provide constructive, evidence-based feedback.
Work within Mind in Somerset policies, procedures, delegated authority and agreed service standards.
Respond to safeguarding and risk concerns in accordance with organisational procedures and escape without delay where required.
Contribute to the continuous development of Mindline services and associated digital support offers.
Identify operational themes, risks and improvement opportunities and share these clearly with the Mindline Project Lead & Mindline Operations Manager.
Act in accordance with Mind in Somersets values, policies and commitment to equity, diversity, inclusion and anti-discriminatory practice.
Take reasonable care for personal health and safety and that of colleagues, volunteers and people using the service.
Mind in Somerset is a local mental health charity and part of the national Mind network, providing emotional wellbeing and mental health support across Somerset. It exists to ensure that anyone experiencing mental health difficulties has access to advice, support, and services that improve wellbeing and quality of life.
It operates a wide range of services including helplines, digital support, peer groups, one-to-one support, wellbeing hubs, and community-based activities, working both independently and in partnership with NHS and voluntary sector organisations.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Mindline supervisor with line manager responsibilities in Taunton
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like MIND in Somerset, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to MIND in Somerset specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at MIND in Somerset
✨Know Your Manufacturing Processes
Before you walk into the interview with MIND in Somerset, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like MIND in Somerset value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
